Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

Crashing

  • 2 个回答
  • 1 人有此问题
  • 1 次查看
  • 最后回复者为 FredMcD

carisheren
carisheren
more options

Computer is fine, I'm getting great speed, and Youtube and other shows keep crashing using FIREFOX while I'm using IE it doesn't happen, I optimized the browser, I reset and my computer doesn't have virus. I also updated the Shockwave and the Flash player, I uninstalled and re-installed the program and nothing happened. What should I do?

Computer is fine, I'm getting great speed, and Youtube and other shows keep crashing using FIREFOX while I'm using IE it doesn't happen, I optimized the browser, I reset and my computer doesn't have virus. I also updated the Shockwave and the Flash player, I uninstalled and re-installed the program and nothing happened. What should I do?

所有回复 (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

When Firefox crashes, it usually records information about what was happening at that moment. You can submit that data to Mozilla and share it with forum volunteers to see whether it points to the solution. Please check the last section of support article "Firefox Crashes" for steps to get those crash report IDs, and then post some of the recent ones here.

FredMcD
FredMcD
more options

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.