Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

When I attempt to play anything in Netflix, all I see is a gray screen.

  • 2 个回答
  • 59 人有此问题
  • 1 次查看
  • 最后回复者为 SamField

SamField
SamField
more options

There is nothing to click and no error messages.

Here are the steps I have already taken that have not fixed the problem:

It is a FireFox-only issue. Netflix works fine in IE and Chrome. I cleared my cache/cookies. I deleted the "is" folder in Silverlight I uninstalled and reinstalled Silverlight. I uninstalled and reinstalled FireFox. I did a full scan to look for malware/virus-- all scans showed nothing.

This is day 2 of having this problem. Netflix assures me that everything is fine on their end, and since it works in other browsers and there's nothing wrong with my computer, there's something wrong with FireFox.

I have Firefox 30.0 and Silverlight 5. I'm working on a PC with Windows 7.

There is nothing to click and no error messages. Here are the steps I have already taken that have not fixed the problem: It is a FireFox-only issue. Netflix works fine in IE and Chrome. I cleared my cache/cookies. I deleted the "is" folder in Silverlight I uninstalled and reinstalled Silverlight. I uninstalled and reinstalled FireFox. I did a full scan to look for malware/virus-- all scans showed nothing. This is day 2 of having this problem. Netflix assures me that everything is fine on their end, and since it works in other browsers and there's nothing wrong with my computer, there's something wrong with FireFox. I have Firefox 30.0 and Silverlight 5. I'm working on a PC with Windows 7.

所有回复 (2)

diego.51
diego.51
more options

Hello good evening, some error code shown on screen?

SamField
SamField 提问者
more options

"There is nothing to click and no error messages."

I answered this in the original post. No, there are no error messages.