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Icons do not display using Windows 7 on HP Pavilion DM4 laptop. They display with Chrome browser-same laptop. Also display on Dell desktop with Windows XP

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An example:

In gmail, when you click on an email in your in-box, icon graphics depicting options for the selected email (e.g., trash box, etc.) show up in Chrome but are replaced by empty rectangle images in Firefox or Internet Explorer. You can move the cursor over each box to get text to display explaining the option and then click on it and it will work. On my Dell desk top PC, the icon graphics show up in Firefox as well as IE and Chrome.

An example: In gmail, when you click on an email in your in-box, icon graphics depicting options for the selected email (e.g., trash box, etc.) show up in Chrome but are replaced by empty rectangle images in Firefox or Internet Explorer. You can move the cursor over each box to get text to display explaining the option and then click on it and it will work. On my Dell desk top PC, the icon graphics show up in Firefox as well as IE and Chrome.

Ọ̀nà àbáyọ tí a yàn

Do you have the option to 'load images automatically'? You can check this by going to the Firefox Menu (or Tools button) > Options > Content tab.

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All Replies (5)

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hello, please go through the steps covered in Websites look wrong or appear differently than they should - they contain the most common fixes for the issue you've described...

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Went through all you suggestions, including safe mode. Nothing worked. Finally, I uninstalled and re-installed Firefox. Still having the same problem. Please note that, as originally stated, the problem also occurs with Internet Explorer but everything works OK with the Chrome browser.

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Ọ̀nà àbáyọ Tí a Yàn

Do you have the option to 'load images automatically'? You can check this by going to the Firefox Menu (or Tools button) > Options > Content tab.

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I do...and it is checked.

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Can you attach a screenshot?

Use a compressed image type like PNG or JPG to save the screenshot.


Make sure that you haven't enabled a High Contrast theme in the Windows/Mac Accessibility settings and that you allow pages to choose their colors in Firefox.

  • Tools > Options > Content : Fonts & Colors > Colors : [X] "Allow pages to choose their own colors, instead of my selections above"