We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Firefox crashes

  • 2 àwọn èsì
  • 1 ní ìṣòro yìí
  • 8 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ oliviasmith29

more options

Hi I try to open Firefox but it won't. It just come up with a crash report. I've tried opening in safe mode but it won't open either. Also I have unistalled and reinstalled but still won't open, still comes up with the crash report. Help!

Hi I try to open Firefox but it won't. It just come up with a crash report. I've tried opening in safe mode but it won't open either. Also I have unistalled and reinstalled but still won't open, still comes up with the crash report. Help!

Ọ̀nà àbáyọ tí a yàn

Do you have Trusteer Rapport installed? If so, disable it.

   * Windows: "Start->All Programs->Trusteer Rapport->Stop Rapport"
   * Mac: "System Preferences -> Other -> Rapport -> Stop Rapport" 

For more help you can ask their helpdesk.
http://www.trusteer.com/support/en/report-problem

http://kb.mozillazine.org/Firefox_crashes#Trusteer_Rapport

Ka ìdáhùn ni ìṣètò kíkà 👍 0

All Replies (2)

more options

Ọ̀nà àbáyọ Tí a Yàn

Do you have Trusteer Rapport installed? If so, disable it.

   * Windows: "Start->All Programs->Trusteer Rapport->Stop Rapport"
   * Mac: "System Preferences -> Other -> Rapport -> Stop Rapport" 

For more help you can ask their helpdesk.
http://www.trusteer.com/support/en/report-problem

http://kb.mozillazine.org/Firefox_crashes#Trusteer_Rapport

more options

Thank you so much! That worked a treat.