We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Save Password Dialogue Box Not Displaying

  • 2 àwọn èsì
  • 8 ní àwọn ìṣòro yìí
  • 1 view
  • Èsì tí ó kẹ́hìn lọ́wọ́ metaman

more options

I am seeing behavior that suggests that the dialogue box for saving passwords is invisible:

  • I can frequently see the outline of a box where the dialogue box would be
  • On a couple of occassions, the dialogue box would appear for a few seconds before disappearing - I was once even able to save it
  • On sites where I enter a password, hyperlinks are not recognized in the area where the save password dialogue would normally appear - it's as if the window is there but not visible.

I have uninstalled and reinstalled.

Private Browsing is Off. Save passwords is checked.

I am seeing behavior that suggests that the dialogue box for saving passwords is invisible: * I can frequently see the outline of a box where the dialogue box would be * On a couple of occassions, the dialogue box would appear for a few seconds before disappearing - I was once even able to save it * On sites where I enter a password, hyperlinks are not recognized in the area where the save password dialogue would normally appear - it's as if the window is there but not visible. I have uninstalled and reinstalled. Private Browsing is Off. Save passwords is checked.

Ọ̀nà àbáyọ tí a yàn

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")
Ka ìdáhùn ni ìṣètò kíkà 👍 1

All Replies (2)

more options

Ọ̀nà àbáyọ Tí a Yàn

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")
more options

Thank you Cor-el! I did what you said, and the problem disappeared. I enabled the add-ons a few at a time, and lo and behold, the problem never came back. I now have all add-ons enabled, and password saving is working.

Just going through that process cured it.

Thank you!