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Throttleable: 1 TotalPageFile: 19574878208 TotalPhysicalMemory: 16487870464 TotalVirtualMemory: 14073748822425

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
5. Open the most recent 5 files with a text editor and copy the IDs.
6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Paul said [...] Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window. Open the most recent 5 files with a text editor and copy the IDs. Paste each ID with bp- into the reply window on the forums.

I can't find a “submitted” folder. Yes I have sent a number of crash reports to Mozilla from the crash window: the prompt noted that the crash reports were sent successfully.

Please take a look at the attached image.

I imagine that the files in the pending and events folders might also be crash report dumps, although they aren't as many as the volume of reports I generated and sent.

Those don't seem to contain anything with bp- however I'll send the contents of one of those files just in case.

This is 78ece281-2457-47f8-888b-4360b566389f.extra in pending (the .dmp is the encoded dump right? I can't read it) https://pastebin.com/d0Zxt4Tq