Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Trouble with Bookmarks

  • 3 àwọn èsì
  • 1 ní ìṣòro yìí
  • 1 view
  • Èsì tí ó kẹ́hìn lọ́wọ́ cor-el

more options

I'm unable to save bookmarks in most of my folders. I can occasionally get a bookmark saved in one folder, but it will disappear and many folders no matter what I try no bookmark can be saved. I also am unable to export new bookmarks from Chrome to Firefox.

I've tried everything on the 'Can't add, change or save bookmarks - How to fix' page and nothing has worked and it has been incredibly frustrating and I'm not sure where to go from here. Please advise.

I'm unable to save bookmarks in most of my folders. I can occasionally get a bookmark saved in one folder, but it will disappear and many folders no matter what I try no bookmark can be saved. I also am unable to export new bookmarks from Chrome to Firefox. I've tried everything on the 'Can't add, change or save bookmarks - How to fix' page and nothing has worked and it has been incredibly frustrating and I'm not sure where to go from here. Please advise.

All Replies (3)

more options

There may be a problem with the relevant database. To check that open Tools > More Troubleshooting Information (about:support). Near the bottom of the page you will find a heading Places Database. Click on the button labelled Verify Integrity, copy and paste the results here.

more options

Thank you! Here's what I have:

> Task: checkIntegrity + The places.sqlite database is sane + The favicons.sqlite database is sane > Task: invalidateCaches + The caches have been invalidated > Task: checkCoherence + The database is coherent > Task: expire + Database cleaned up > Task: originFrecencyStats + Recalculated origin frecency stats > Task: vacuum + Initial database size is 5120KiB + The database has been vacuumed + Final database size is 5120KiB > Task: stats + Places.sqlite size is 5120KiB + Favicons.sqlite size is 1472KiB + pragma_user_version is 66 + pragma_page_size is 32768 + pragma_cache_size is -2048 + pragma_journal_mode is wal + pragma_synchronous is 1 + History can store a maximum of 112348 unique pages + Table moz_origins has 235 records + Table moz_places has 940 records + Table moz_historyvisits has 457 records + Table moz_inputhistory has 0 records + Table moz_bookmarks has 5331 records + Table moz_bookmarks_deleted has 0 records + Table moz_keywords has 0 records + Table sqlite_sequence has 1 records + Table moz_anno_attributes has 0 records + Table moz_annos has 0 records + Table moz_items_annos has 0 records + Table moz_meta has 8 records + Table moz_places_metadata has 0 records + Table moz_places_metadata_search_queries has 0 records + Table moz_places_metadata_snapshots has 0 records + Table moz_places_metadata_snapshots_extra has 0 records + Table moz_places_metadata_snapshots_groups has 0 records + Table moz_places_metadata_groups_to_snapshots has 0 records + Table moz_session_metadata has 0 records + Table moz_session_to_places has 0 records + Table moz_previews_tombstones has 0 records + Pages sequentiality: 70.1 + sqlite_schema: 32KiB (1.1%), 29.9% eff. + moz_origins: 32KiB (1.1%), 26.4% eff. + sqlite_autoindex_moz_origins_1: 32KiB (1.1%), 24.3% eff. + moz_historyvisits: 32KiB (1.1%), 32.4% eff. + moz_inputhistory: 32KiB (1.1%), 0% eff. + sqlite_autoindex_moz_inputhistory_1: 32KiB (1.1%), 0% eff. + moz_bookmarks_deleted: 32KiB (1.1%), 0% eff. + sqlite_autoindex_moz_bookmarks_deleted_1: 32KiB (1.1%), 0% eff. + moz_keywords: 32KiB (1.1%), 0% eff. + sqlite_autoindex_moz_keywords_1: 32KiB (1.1%), 0% eff. + sqlite_sequence: 32KiB (1.1%), 0.1% eff. + moz_anno_attributes: 32KiB (1.1%), 0% eff. + sqlite_autoindex_moz_anno_attributes_1: 32KiB (1.1%), 0% eff. + moz_annos: 32KiB (1.1%), 0% eff. + moz_items_annos: 32KiB (1.1%), 0% eff. + moz_meta: 32KiB (1.1%), 1.2% eff. + moz_places_metadata: 32KiB (1.1%), 0% eff. + moz_places_metadata_search_queries: 32KiB (1.1%), 0% eff. + sqlite_autoindex_moz_places_metadata_search_queries_1: 32KiB (1.1%), 0% eff. + moz_places_metadata_snapshots: 32KiB (1.1%), 0% eff. + moz_places_metadata_snapshots_extra: 32KiB (1.1%), 0% eff. + moz_places_metadata_snapshots_groups: 32KiB (1.1%), 0% eff. + moz_places_metadata_groups_to_snapshots: 32KiB (1.1%), 0% eff. + moz_session_metadata: 32KiB (1.1%), 0% eff. + sqlite_autoindex_moz_session_metadata_1: 32KiB (1.1%), 0% eff. + moz_session_to_places: 32KiB (1.1%), 0% eff. + moz_previews_tombstones: 32KiB (1.1%), 0% eff. + moz_places_url_hashindex: 32KiB (1.1%), 39.8% eff. + moz_places_hostindex: 32KiB (1.1%), 72% eff. + moz_places_visitcount: 32KiB (1.1%), 22.7% eff. + moz_places_frecencyindex: 32KiB (1.1%), 27.6% eff. + moz_places_lastvisitdateindex: 32KiB (1.1%), 29.4% eff. + moz_places_guid_uniqueindex: 32KiB (1.1%), 57% eff. + moz_places_originidindex: 32KiB (1.1%), 26.5% eff. + moz_historyvisits_placedateindex: 32KiB (1.1%), 26.1% eff. + moz_historyvisits_fromindex: 32KiB (1.1%), 12.5% eff. + moz_historyvisits_dateindex: 32KiB (1.1%), 21.9% eff. + moz_keywords_placepostdata_uniqueindex: 32KiB (1.1%), 0% eff. + moz_annos_placeattributeindex: 32KiB (1.1%), 0% eff. + moz_items_annos_itemattributeindex: 32KiB (1.1%), 0% eff. + moz_places_metadata_placecreated_uniqueindex: 32KiB (1.1%), 0% eff. + moz_places_metadata_referrerindex: 32KiB (1.1%), 0% eff. + moz_places_metadata_snapshots_pinnedindex: 32KiB (1.1%), 0% eff. + moz_places_metadata_snapshots_extra_typeindex: 32KiB (1.1%), 0% eff. + moz_bookmarks_itemindex: 96KiB (3.4%), 58.4% eff. + moz_bookmarks_parentindex: 96KiB (3.4%), 64.4% eff. + moz_bookmarks_dateaddedindex: 128KiB (4.5%), 65% eff. + moz_bookmarks_itemlastmodifiedindex: 160KiB (5.7%), 61% eff. + moz_bookmarks_guid_uniqueindex: 160KiB (5.7%), 65% eff. + moz_places: 224KiB (8%), 73.1% eff. + moz_bookmarks: 544KiB (19.3%), 92.9% eff. > Task: _refreshUI

more options

If you use Sync then best is to disconnect Sync temporarily during troubleshooting.

This could be a problem with the places.sqlite and favicons.sqlite files in the Firefox profile folder.

  • use the "Places Database" -> "Verify Integrity" button on the "Help -> More Troubleshooting Information" (about:support) page

If errors are reported with "Verify Integrity", close and restart Firefox or reboot and retry.

If "Verify Integrity" cannot repair places.sqlite, rename/remove all places.sqlite and favicons.sqlite files in the Firefox profile folder with Firefox closed. Firefox will rebuild places.sqlite and restore the bookmarks from the most recent JSON backup in the bookmarkbackups folder.

  • keep a backup copy of places.sqlite in case a new places.sqlite database has to be created
  • you lose the history when a new places.sqlite is created

You may have to restore an older bookmarks backup in the bookmarkbackups folder via the Bookmarks Manager (Library).

See also:

You can use the button on the "Help -> More Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page (Root directory).