Firefox keeps crashing on startup after updating to macOS monterey 12.0.1
please help, I have tried uninstalling then installing it again, but it didn't work.
here's the crash report:
AdapterVendorID: 0x106b Add-ons: doh-rollout%40mozilla.org:2.0.0,formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,proxy-failover%40mozilla.com:1.0.2,screenshots%40mozilla.org:39.0.1,webcompat%40mozilla.org:27.1.0,default-theme%40mozilla.org:1.3,google%40search.mozilla.org:1.1,amazondotcom%40search.mozilla.org:1.3,wikipedia%40search.mozilla.org:1.1,bing%40search.mozilla.org:1.3,ddg%40search.mozilla.org:1.1 AvailablePhysicalMemory: 268353536 AvailableSwapMemory: 0 BuildID: 20211119140621 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1638643310 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EventLoopNestingLevel: 1 ExperimentalFeatures: fission.autostart,media.videocontrols.picture-in-picture.allow-multiple InstallTime: 1638641802 MacAvailableMemorySysctl: 80 MacMemoryPressure: Normal MacMemoryPressureCriticalTime: Unset MacMemoryPressureNormalTime: 1638643309 MacMemoryPressureSysctl: 1 MacMemoryPressureWarningTime: Unset Notes: FP(D00-L1000-W00000000-T000) WR? WR+ GL Context? GL Context+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox PurgeablePhysicalMemory: 31981568 ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 1393 StartupCrash: 0 StartupTime: 1638643309 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"aarch64","buildId":"20211119140621","version":"94.0.2","vendor":"Mozilla","displayVersion":"94.0.2","platformVersion":"94.0.2","xpcomAbi":"aarch64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8192,"virtualMaxMB":null,"cpu":{"extensions":["hasNEON"]},"os":{"name":"Darwin","version":"21.1.0","locale":"en-ID"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":null,"adapters":[{"description":null,"vendorID":"0x106b","deviceID":null,"subsysID":null,"RAM":0,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1440,"screenHeight":900,"scale":2}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"unused"},"wrQualified":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"wrSoftware":{"status":"available"},"openglCompositing":{"status":"available"},"omtp":{"status":"unused"}}},"appleModelId":"MacBookAir10,1","hasWinPackageId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{"requestedLocales":["en-US"],"availableLocales":["en-US"],"appLocales":["en-US"],"systemLocales":["en-ID","id-ID"],"regionalPrefsLocales":["en-ID","id-ID"],"acceptLanguages":["en-US","en"]},"update":{"channel":"release","enabled":true,"autoDownload":true,"background":false},"userPrefs":{"browser.search.region":"ID","browser.search.widget.inNavBar":false,"browser.urlbar.quicksuggest.dataCollection.enabled":false,"browser.urlbar.suggest.quicksuggest.nonsponsored":false,"browser.urlbar.suggest.quicksuggest.sponsored":false,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":3,"contentWin32kLockdownState":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false,"defaultSearchEngine":"google-b-d","defaultSearchEngineData":{"loadPath":"[other]addEngineWithDetails:[email protected]","name":"Google","origin":"default","submissionURL":"https://www.google.com/search?client=firefox-b-d&q="}},"profile":{"creationDate":18965,"firstUseDate":18965},"addons":{"activeAddons":{"[email protected]":{"version":"2.0.0","scope":1,"type":"extension","updateDay":18962,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"This used to be a Mozilla add-on that supported the roll-out of DoH, but now only exists as a stub t","name":"DoH Roll-Out","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18962},"[email protected]":{"version":"1.0.1","scope":1,"type":"extension","updateDay":18962,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18962},"[email protected]":{"version":"1.0.0","scope":1,"type":"extension","updateDay":18962,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Fixes for web compatibility with Picture-in-Picture","name":"Picture-In-Picture","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18962},"[email protected]":{"version":"1.0.2","scope":1,"type":"extension","updateDay":18962,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Direct Failover for system requests.","name":"Proxy Failover","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18962},"[email protected]":{"version":"39.0.1","scope":1,"type":"extension","updateDay":18962,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Take clips and screenshots from the Web and save them temporarily or permanently.","name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18962},"[email protected]":{"version":"27.1.0","scope":1,"type":"extension","updateDay":18962,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compatibility Interventions","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18962}},"theme":{"id":"[email protected]","blocklisted":false,"description":"Follow the operating system setting for buttons, menus, and windows.","name":"System theme — auto","userDisabled":false,"appDisabled":false,"version":"1.3","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18965,"updateDay":18965},"activeGMPlugins":{"gmp-gmpopenh264":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1}}},"experiments":{"bug-1690367-rollout-moving-webrtc-networking-functionality-into-i-release-87-100":{"branch":"active","type":"normandy-prefrollout","enrollmentId":"978fd629-142e-4049-8eab-f042c4251a69"},"bug-1732206-rollout-fission-release-rollout-release-94-95":{"branch":"active","type":"normandy-prefrollout","enrollmentId":"0c365135-577d-e14f-839f-94b3e5501d65"}}} ThreadIdNameMapping: 7:"IPC I/O Parent",8:"Timer",11:"Socket Thread",12:"Permission",13:"JS Watchdog",16:"Cache2 I/O",17:"Cookie",18:"TaskController #0",21:"TaskController #3",19:"TaskController #1",22:"TaskController #4",24:"TaskController #6",20:"TaskController #2",23:"TaskController #5",25:"TaskController #7",26:"BackgroundThreadPool #1",28:"Worker Launcher",29:"Renderer",30:"WRWorker#0",33:"WRWorker#3",36:"WRWorker#6",31:"WRWorker#1",43:"WRWorkerLP#5",40:"WRWorkerLP#2",38:"WRWorkerLP#0",45:"WRWorkerLP#7",37:"WRWorker#7",32:"WRWorker#2",34:"WRWorker#4",39:"WRWorkerLP#1",42:"WRWorkerLP#4",35:"WRWorker#5",44:"WRWorkerLP#6",41:"WRWorkerLP#3",46:"Compositor",48:"ImageIO",49:"IPDL Background",49:"DOM Worker",51:"StreamTrans #6",60:"QuotaManager IO",52:"IndexedDB #1",63:"IndexedDB #2",80:"StyleThread#0",81:"StyleThread#1",82:"StyleThread#2",83:"StyleThread#3",85:"StyleThread#5",84:"StyleThread#4",61:"StreamTrans #44",67:"TRR Background",66:"StreamTrans #51",62:"StreamTrans #50",62:"mozStorage #1",63:"mozStorage #2",64:"ImageBridgeChld",65:"WRSceneBuilder#1",66:"WRSceneBuilderLP#1",67:"WRRenderBackend#1",71:"GMPThread",72:"ProcessHangMon",72:"IndexedDB #3",75:"DNS Resolver #1",77:"BgIOThreadPool #1",78:"IndexedDB #4",79:"mozStorage #3",80:"DNS Resolver #2",81:"DOM Worker",84:"StreamTrans #56",82:"DOM Worker",83:"IndexedDB #5",85:"SSL Cert #1",87:"DNS Resolver #3",87:"DNS Resolver #4",88:"URL Classifier",89:"IndexedDB #6",90:"DNS Resolver #5",91:"SSL Cert #2",92:"ExtensionProtocolHandler",94:"SSL Cert #3",97:"SSL Cert #4",98:"SSL Cert #5", Throttleable: 1 TotalPhysicalMemory: 8589934592 UptimeTS: 1.375 Vendor: Mozilla Version: 94.0.2 XPCOMSpinEventLoopStack: XPIProvider.jsm:awaitPromise useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
All Replies (4)
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.
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For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
Hello, thanks for helping me. Here are the report IDs that was listed:
bp-4151950c-853d-4fc4-aa12-1c3fb0211204 bp-da2a8b93-1f40-46b0-8572-dc72c0211204 bp-0bf4416d-6113-4fcb-adce-81a540211204 bp-8a494c07-410c-473c-8648-9cfdf0211204 bp-059aa525-69ef-45f5-bb67-0d99e0211204 bp-75d4a0c9-66cd-4489-9206-b28e60211204 bp-07169f32-792e-4f6a-9e61-6b34a0211204 bp-8e4980d4-14c7-4cd6-a822-6621b0211204 bp-a1477d6b-aa33-4e8e-8eb4-116920211204
Do you possibly have disabled Security Settings in the Mac OS like related to code signing (amfi_get_out_of_my_way=1) ?
- 1722827 - Crash on macOS 12 Monterey Beta 4 With Unsupported Security Settings
(please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html)
How do i know if I have disabled that security setting? sorry I'm not really good with this kind of stuff.