New Laptop Won't Sync - All Recovery Codes Are Invalid
Just purchased a new laptop, logged into Firefox, and then tried to Sync. Page opened saying to enter recovery code that was provided during setup to continue to Firefox Sync. I opened up the RC file on my desktop from 11/2018, entered a recovery code. Received error - Invalid recovery code. I tried multiple recovery codes and received the same error.
What do I do if none of them work? They worked for my last two laptops which are now dead, and I don't think I've used them all; but, I have used some for each new laptop/PC/Android device that I own. Are the RC one-time-use only?!?!? What if I used them all?
I need HELP, since I use my laptop all the time - had to dig out my PC to set it up and recover/transfer some data, and find the original recovery codes. Traveling all the time and I need my Firefox Sync to work.
All Replies (3)
You can only use a specific recovery code once, I don't know if the order in which you use a code matters If you still have a device that is connected to the account then you can disable 2FA and connect another device with the email and password and no need to enter a TOTP code or a recovery code. If you do not remember which codes you used in the past then you would have to start with the first code and see if you can find one that allows to connect.
Don't or didn't you have an app that generates a TOTP code that you have used a recovery code that often in the past ?
THANKS! Gonna try disabling 2FA and see how that goes. I'll let you know after I install my previous laptop's data crive into the new one.
I've had trouble setting up an authenticator - tried Google, MS, and one more, and all of them failed to set up FF (and a few others) for 2FA; I've been using SMS text or email for 2FA most of the time.
Is there any way to reset recovery codes, generate new ones, if none of my original ones work?
You can click the remove button next to Recovery codes on the Firefox Account Settings page (Sync -> Manage account).