Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

macOS Big Sur causing issues. Thunderbird stalls and folder pane invisible.

  • 12 àwọn èsì
  • 2 ní àwọn ìṣòro yìí
  • 23 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ LeeBee

more options

I upgraded my Mac to macOS Big Sur and now thunderbird is having major issues. At first it was making the folder pane invisible (translucent if you like) but still there. I cannot update Thunderbird and every other action I try seems to stall the application. Has anyone any ideas on how to fix this please?

I upgraded my Mac to macOS Big Sur and now thunderbird is having major issues. At first it was making the folder pane invisible (translucent if you like) but still there. I cannot update Thunderbird and every other action I try seems to stall the application. Has anyone any ideas on how to fix this please?

Ti ṣàtúnṣe nípa Wayne Mery

Ọ̀nà àbáyọ tí a yàn

Two possibilities:

  • Reinstall Thunderbird from https://www.thunderbird.net/
  • Disable Thunderbird access to Mac address book - Mac System Preferences > Security & Privacy > Privacy > Contacts > click the lock to allow changes > uncheck Thunderbird

Let us know results

Ka ìdáhùn ni ìṣètò kíkà 👍 1

All Replies (12)

more options

Ọ̀nà àbáyọ Tí a Yàn

Two possibilities:

  • Reinstall Thunderbird from https://www.thunderbird.net/
  • Disable Thunderbird access to Mac address book - Mac System Preferences > Security & Privacy > Privacy > Contacts > click the lock to allow changes > uncheck Thunderbird

Let us know results

more options

In the end I installed a completely new version from Mozilla and deleted the old one. Luckily I could choose my previous accounts as defaults. Thank you. Much appreciated.

more options

Thanks for the feedback.

FYI, Thunderbird is not developed by Mozilla. See "Who We Are" at https://www.thunderbird.net/

more options

p.s. what version were you running prior to reinstalling? It might be revealed at help > troubleshooting > update history

more options

Wayne, I have the same problem, but the 2 suggested solutions have not fixed it. I am on version 52.9.1 and don't want to change that version! Removing access to the mac address book did not change anything.

The folder panel on the left doesn't show words anymore, and some other buttons and areas don't show words or clickable fields anymore.

Help please :)

Ti ṣàtúnṣe nípa joern.kleinhans

more options

joern.kleinhans said

Wayne, I have the same problem, but the 2 suggested solutions have not fixed it. I am on version 52.9.1 and don't want to change that version! Removing access to the mac address book did not change anything.

If safe mode on 52.9.1 didn't help, I don't have a solution that doesn't involve moving to a newer version.

more options

just tried opening in safe mode, it does not help.

Ti ṣàtúnṣe nípa joern.kleinhans

more options
more options

Thanks!

Ti ṣàtúnṣe nípa joern.kleinhans

more options

Same thing here. Jörn, did you find a solution for Thunderbird 52.9.1 in Big Sur with the default theme? I also want to stay legacy because of old-style extensions. Some older custom themes make TB work even in Big Sur but make TB look ugly. Example: Nautipolis v.2.0.34.

Ti ṣàtúnṣe nípa LeeBee

more options

Reinstall did not work for me. Disabling contacts access did work. Up and running for now.

more options

Peter.mcgarvey said

Reinstall did not work for me. Disabling contacts access did work. Up and running for now.
Which version of TB are you running in Big Sur?