Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Unable to delete empty folders in Trash

  • 4 àwọn èsì
  • 1 ní ìṣòro yìí
  • 1 view
  • Èsì tí ó kẹ́hìn lọ́wọ́ JennyFree

more options

Thunderbird 52.9.1 iMac macOS Sierra, Version 10.12.6

I can empty the Trash of emails, but not the empty folders within the Trash.

Thunderbird 52.9.1 iMac macOS Sierra, Version 10.12.6 I can empty the Trash of emails, but not the empty folders within the Trash.
Ìsopọ̀ yíyà aṣàfihàn

Ọ̀nà àbáyọ tí a yàn

Today I looked and the folders were gone. I did nothing. I have no explanation. Maybe it is a server thing as stated by Matt. THANKS to those on Mozilla Support!

Ka ìdáhùn ni ìṣètò kíkà 👍 0

All Replies (4)

more options
I can empty the Trash of emails

What exactly are you doing?

more options

The emails themselves will empty. If you look at my attached photos, the empty folders that I am done using and are empty, won’t delete, and won’t go away. There’s no content inside the folders.

more options

Just my guess, but those look like server side folders that the server might not be prepared to function without. (deleted message and send messages)

more options

Ọ̀nà àbáyọ Tí a Yàn

Today I looked and the folders were gone. I did nothing. I have no explanation. Maybe it is a server thing as stated by Matt. THANKS to those on Mozilla Support!