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addons.mozilla.org sees wrong Firefox version, won't let me install add-ons

  • 4 àwọn èsì
  • 16 ní àwọn ìṣòro yìí
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  • Èsì tí ó kẹ́hìn lọ́wọ́ Paul

phanmo
phanmo
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I am running Firefox Quantum version 57.0 64bit. When I go to addons.mozilla.org I often get the message "This add-on requires a newer version of Firefox (at least version 55.0). You are using Firefox 52.0.". I am NOT using Firefox 52.0, I am using Firefox 57.

This is particularly annoying because I specifically waited before upgrading until my add-ons would work with Firefox 57, and now I can't even install them!

I am running Firefox Quantum version 57.0 64bit. When I go to addons.mozilla.org I often get the message "This add-on requires a newer version of Firefox (at least version 55.0). You are using Firefox 52.0.". I am NOT using Firefox 52.0, I am using Firefox 57. This is particularly annoying because I specifically waited before upgrading until my add-ons would work with Firefox 57, and now I can't even install them!

Ọ̀nà àbáyọ tí a yàn

Based on this thread https://support.mozilla.org/en-US/questions/1170808 I turned privacy.resistFingerprinting to false and the problem is resolved.

Ka ìdáhùn ni ìṣètò kíkà 👍 4

All Replies (4)

Paul
Paul
  • Top 25 Contributor
  • Moderator
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Hi

Please can you:

  1. Type about:support into the address bar
  2. Copy text next to User Agent and paste it into a reply to this thread

This will help us to get to the bottom of what is happening.

phanmo
phanmo Ìbéèrè olóhun
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Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:52.0) Gecko/20100101 Firefox/52.0

Okay, that seems to be why this is happening...

This is the data just above:

Version 57.0 Build ID 20171112125346

How can I correct the user agent?

phanmo
phanmo Ìbéèrè olóhun
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Ọ̀nà àbáyọ Tí a Yàn

Based on this thread https://support.mozilla.org/en-US/questions/1170808 I turned privacy.resistFingerprinting to false and the problem is resolved.

Paul
Paul
  • Top 25 Contributor
  • Moderator
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Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.