¡Hola!

Por favor contacta con el Servicio de Atención al Usuario del DNI como se detalla en https://www.dnielectronico.es/PortalDNIe/PRF1_Cons02.action?pag=REF_2110 y dinos si esto resuelve tu pregunta.

¡Gracias!

Ancla21, does installing the 32-bit Windows version of Firefox 56.0.1 fix the DNIe problem?

https://www.mozilla.org/es-ES/firefox/all/?q=Spanish%20(Spain),%20Espa%C3%B1ol%20(de%20Espa%C3%B1a)

I filed a Firefox bug on Bugzilla to track this problem:

https://bugzilla.mozilla.org/show_bug.cgi?id=1407015

Also, which version of Windows are you using?

The problem is that Firefox does not detect My DNIe in the card reader, thus does not appear in the certificates list. I tested previously with version 56.0 32 bits and finally with version 64 bits, always with the same result.

With an older version it was working fine, but problem arose when I updated to version 56.0

Thanks! Knowing that this problem started in Firefox version 56.0 and that you see the problem in both 32-bit and 64-bit is very helpful. I will update the bug report.

¡Hola!

¿Funciona si creas un nuevo perfil como se detalla en https://support.mozilla.org/es/kb/usar-el-administrador-de-perfiles-para-crear-y-eli y confirmar si el problema ocurre en un perfil completamente nuevo?

¡Gracias!