Firefox crashes constantly on pages with interactive elements
I've been having a lot of crashes lately with Firefox Developer edition, most notably on pages with interactive elements, animation, and videos. I've tried refreshing Firefox, disabling all add-ons, updating Firefox, updating Windows, updating my graphics drivers, and running Firefox in safe mode. Below are some of the crash reports I've sent in the past week.
bp-9381819a-808d-44a9-9561-21fe90170822 - 8/22/2017 11:44 AM bp-b847975a-2676-48df-904f-ec61e0170822 - 8/22/2017 10:09 AM bp-5e461555-742c-424b-9bc9-8b7690170822 - 8/22/2017 10:05 AM bp-20d57831-58c5-425c-a498-c51770170822 - 8/22/2017 10:05 AM bp-2b3fb853-cdb2-41d4-b467-c468e0170814 - 8/14/2017 8:31 AM bp-103b77bc-a047-4bfb-9e04-6fe630170814 - 8/14/2017 8:31 AM bp-18acae25-a72a-4b2a-8652-65b310170814 - 8/14/2017 8:31 AM
All Replies (4)
Product Firefox Release Channel aurora Version 56.0b4 Build ID 20170819205558 OS Windows 10 OS Version 10.0.15063
bp-9381819a-808d-44a9-9561-21fe90170822
bp-5e461555-742c-424b-9bc9-8b7690170822
bp-20d57831-58c5-425c-a498-c51770170822
Signature: igd11dxva64.dll
igd11dxva64.dll = IntelVPGSigning2014
msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder +++++++++++++++++++++++++++++++++++++++ bp-b847975a-2676-48df-904f-ec61e0170822 Signature: igd10iumd64.dll | RtlpAllocateHeapInternal | GetTextExtentPointWStub
igd10iumd64.dll = Intel HD Graphics Drivers for Windows 8(R) = Intel Corporation +++++++++++++++++++++++++++++++++++++++ bp-2b3fb853-cdb2-41d4-b467-c468e0170814 bp-103b77bc-a047-4bfb-9e04-6fe630170814 bp-18acae25-a72a-4b2a-8652-65b310170814
Signature: IPCError-browser | ShutDownKill
Attention Sumo's there are 15 related bug reports Most are new (Bugzilla tab)
Check that all drivers are up to date.
You can try to set this pref to false on the about:config page.
- media.windows-media-foundation.allow-d3d11-dxva = false
You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.
FredMcD said
Check that all drivers are up to date.
I've updated all my drivers that had updates, still having tabs crash.
cor-el said
You can try to set this pref to false on the about:config page.You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.
- media.windows-media-foundation.allow-d3d11-dxva = false
No luck here either, set it to false and tabs are still crashing.
Something else I've noticed, if I scroll too fast, I can see that the page hasn't fully rendered and the screen is completely white, then the tab will crash.