Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Firefox crashes

  • 2 àwọn èsì
  • 2 ní àwọn ìṣòro yìí
  • 5 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ CarolK65

more options

Windows 10 did an auto update tonight. Since then firefox continually crashes. I tried the refresh option and safemode option and neither work. It will get as far as opening firefox for a split second and then crashing again.

Crash ID: bp-200cdea8-de95-4da9-a7b0-9c8e31170713

Windows 10 did an auto update tonight. Since then firefox continually crashes. I tried the refresh option and safemode option and neither work. It will get as far as opening firefox for a split second and then crashing again. Crash ID: bp-200cdea8-de95-4da9-a7b0-9c8e31170713

Ọ̀nà àbáyọ tí a yàn

You are crashing for the following reason : cmdshim32.dll = COMODO Internet Security 29 Jun 17 This reported issue is caused by incompatibility with Microsoft Windows update KB4022716 and others. Comodo teams is working over the fix. Dates of the Hotfix releases will be published later this week. Please update your Comodo and check it's forum https://forums.comodo.com/ Till that Hotfixes we strongly recommend users to not install mentioned Windows update KB4022716 or your last update before the crashes started.

Please let us know if this solved your issue or if need further assistance.

Ka ìdáhùn ni ìṣètò kíkà 👍 2

All Replies (2)

more options

Ọ̀nà àbáyọ Tí a Yàn

You are crashing for the following reason : cmdshim32.dll = COMODO Internet Security 29 Jun 17 This reported issue is caused by incompatibility with Microsoft Windows update KB4022716 and others. Comodo teams is working over the fix. Dates of the Hotfix releases will be published later this week. Please update your Comodo and check it's forum https://forums.comodo.com/ Till that Hotfixes we strongly recommend users to not install mentioned Windows update KB4022716 or your last update before the crashes started.

Please let us know if this solved your issue or if need further assistance.

Ti ṣàtúnṣe nípa Shadow110

more options

Thank you very much for the quick and helpful response.