Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

I recently upgraded to Thunderbird 52.1.1, (Mac 10.9.5)and it doesn't access my contacts - What do I do?

  • 5 àwọn èsì
  • 2 ní àwọn ìṣòro yìí
  • 1 view
  • Èsì tí ó kẹ́hìn lọ́wọ́ Wayne Mery

more options

Thunderbird apparently is no longer connected to my contacts file, and I can't figure out what to do about it. When I type in a name it is in red and no address. No problem with this before upgrading.

Thunderbird apparently is no longer connected to my contacts file, and I can't figure out what to do about it. When I type in a name it is in red and no address. No problem with this before upgrading.

Ọ̀nà àbáyọ tí a yàn

I don't recall seeing any bug reports about this. So, does it reproduce in safe mode? https://support.mozilla.org/en-US/kb/safe-mode-thunderbird

Ka ìdáhùn ni ìṣètò kíkà 👍 1

All Replies (5)

more options

Ọ̀nà àbáyọ Tí a Yàn

I don't recall seeing any bug reports about this. So, does it reproduce in safe mode? https://support.mozilla.org/en-US/kb/safe-mode-thunderbird

more options

Thank you so much. Going to Safe Mode then back, seemed to do the trick. I appreciate your quick reply. Thanks again.

more options

Thanks for the reply.

Please tell us what addons/extensions you have installed and enabled. Listed at Help > Troubleshooting

more options

There is a lot of stuff on the Troubleshooting page, but no addons/extensions listed. The program is working OK now. Going to safe Mode and back to regular seems to have cleared it up. Thank you!

Another problem I have is: is there a way to bulk delete thousands of emails that have built up?

more options

jacquieg said

Another problem I have is: is there a way to bulk delete thousands of emails that have built up?

https://support.mozilla.org/en-US/questions/988176#answer-539197

suggest you delete only 500 to 1,000 per delete key.