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I get an error 500 when attenpting to verify my email, what is this?

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I have used Explorer for many years and thought I would try FireFox... after downloading the program and going through installation including setting up an account, it said I needed to verify my e-mail. An email was sent to the AOL address, when I attempted to verify I got a message about an "error 500". Do I need to wait for a little while for firefox, go to chrome or just stay with explorer? Thanks for your help and support.

I have used Explorer for many years and thought I would try FireFox... after downloading the program and going through installation including setting up an account, it said I needed to verify my e-mail. An email was sent to the AOL address, when I attempted to verify I got a message about an "error 500". Do I need to wait for a little while for firefox, go to chrome or just stay with explorer? Thanks for your help and support.

Ọ̀nà àbáyọ tí a yàn

Hi, firstly, note that you do not need to setup an account to use Firefox - it is only needed for certain services - like Sync.

Please see if anything here helps -


Incidentally, you have an old version of Shockwave Flash (Flash player) - which can be a security risk, and can cause problems - Add-ons Manager (Ctrl+Shift+A) > Plugins.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!

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Ọ̀nà àbáyọ Tí a Yàn

Hi, firstly, note that you do not need to setup an account to use Firefox - it is only needed for certain services - like Sync.

Please see if anything here helps -


Incidentally, you have an old version of Shockwave Flash (Flash player) - which can be a security risk, and can cause problems - Add-ons Manager (Ctrl+Shift+A) > Plugins.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!