Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

UI plugin crashes. For example the catagory mouse overs on ebay's home page cause firefox to crash

  • 3 àwọn èsì
  • 2 ní àwọn ìṣòro yìí
  • 1 view
  • Èsì tí ó kẹ́hìn lọ́wọ́ FredMcD

coats4
coats4
more options

On pages like ebay home page the mouse over menus (ebay categories) will cause firefox to hang and popup a message that says unresponsive plugin.. continue, stop plugin. The only way to stop it is with task manager I have tried: Updating all plugins (Java, flash, shockwave), uninstalling (thru control panel) and re- installing firefox, resetting firefox. It does not work in safe mode either. IE 11 with ebay works fine.

On pages like ebay home page the mouse over menus (ebay categories) will cause firefox to hang and popup a message that says unresponsive plugin.. continue, stop plugin. The only way to stop it is with task manager I have tried: Updating all plugins (Java, flash, shockwave), uninstalling (thru control panel) and re- installing firefox, resetting firefox. It does not work in safe mode either. IE 11 with ebay works fine.

All Replies (3)

FredMcD
FredMcD
more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29

Type about:addons<enter> in the address bar to open the Add-ons Manager. Hot key; <Control>(Mac=<Command>) <Shift> A)

On the left side of the page, select Plugins. Set all plugins to Never. Restart Firefox. Is the problem still there?

coats4
coats4 Ìbéèrè olóhun
more options

There were 4 plugins that were active. Open H264 video codec, Adobe primetime content decryption module, shockwave flash, and widevine by google. Setting just the shockwave to never made the problem go away I only have one applicable crash report:

bp-5dab8fd9-ec5e-4542-8f79-657012160620

Most of the time it technically doesn't crash but is stuck in a hard loop which hangs up the application and drags cpu resources with it.

FredMcD
FredMcD
more options

Product Firefox Version 47.0 Build ID 20160604131506 Release Channel release OS Windows 7 OS Version 6.1.7601 Service Pack 1

bp-5dab8fd9-ec5e-4542-8f79-657012160620

Signature: hang | WaitForMultipleObjectsEx | mozilla::widget::WinUtils::WaitForMessage | base::MessagePumpForUI::DoRunLoop

Process Type plugin Filename: NPSWF32_22_0_0_192.dll

tmmon.dll = unknown

TmUmEvt.dll = unknown

Update your Flash Player Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.

Flash Player Version: 22.0.0.192 Flash Player (Linux) Version 11.2.202.626

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download.

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download.

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration