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recover old sync data

  • 1 èsì
  • 2 ní àwọn ìṣòro yìí
  • 4 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ philipp

dionix
dionix
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Hi all,

I bought a new laptop but when i log in sync nothing gets synced so i lost all my passwords! I do have the recovery key of the old sync account. Am i able to recover my old sync data that is very important for me.

Thx

Hi all, I bought a new laptop but when i log in sync nothing gets synced so i lost all my passwords! I do have the recovery key of the old sync account. Am i able to recover my old sync data that is very important for me. Thx

Ọ̀nà àbáyọ tí a yàn

hi dionix, if you are referring to a recovery key this means you were using sync 1.1 ("old sync"). mozilla has shutdown and decommissioned its old sync infrastructure and servers end of september - this was communicated in product and by announcement at https://blog.mozilla.org/services/2015/07/31/shutting-down-the-legacy-sync-service/ old sync data will be gone if you have not upgraded to new sync in time! you can also transfer data from your old device by updating to new sync there or by migrating it manually...

Ka ìdáhùn ni ìṣètò kíkà 👍 0

All Replies (1)

philipp
philipp
  • Moderator
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Ọ̀nà àbáyọ Tí a Yàn

hi dionix, if you are referring to a recovery key this means you were using sync 1.1 ("old sync"). mozilla has shutdown and decommissioned its old sync infrastructure and servers end of september - this was communicated in product and by announcement at https://blog.mozilla.org/services/2015/07/31/shutting-down-the-legacy-sync-service/ old sync data will be gone if you have not upgraded to new sync in time! you can also transfer data from your old device by updating to new sync there or by migrating it manually...