Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

On Windows 10, fault message to launch

Gordon.-.Woods
Gordon.-.Woods
more options

I upgraded to Windows 10.

I downloaded version 40 Firefox - see attachments. I checked to see is Kaspersky is the problem - it does not seem so - see attachments.

I keep getting fault message that Firefox cannot load my profile.

Please help! I really enjoyed it on Windows 8! I want to continue using it.

Thanks.

Gordon

I upgraded to Windows 10. I downloaded version 40 Firefox - see attachments. I checked to see is Kaspersky is the problem - it does not seem so - see attachments. I keep getting fault message that Firefox cannot load my profile. Please help! I really enjoyed it on Windows 8! I want to continue using it. Thanks. Gordon

Ọ̀nà àbáyọ tí a yàn

When you were posting, the site should have suggested this help article:

How to run Firefox when your profile is missing or inaccessible

Was anything in there helpful?

Ka ìdáhùn ni ìṣètò kíkà 👍 0

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Ọ̀nà àbáyọ Tí a Yàn

When you were posting, the site should have suggested this help article:

How to run Firefox when your profile is missing or inaccessible

Was anything in there helpful?