Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Removed IMAP Account reappears after every second restart

  • 3 àwọn èsì
  • 1 ní ìṣòro yìí
  • 2 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ Matt

more options

I've removed an IMAP account in Thunderbird but when I restart the application, every second time, the account reappears. This account no longer exists on the mail server and I deleted a few at the same time but this is the only one to reappear. Please could you help me resolve this. Thanks Scott

I've removed an IMAP account in Thunderbird but when I restart the application, every second time, the account reappears. This account no longer exists on the mail server and I deleted a few at the same time but this is the only one to reappear. Please could you help me resolve this. Thanks Scott

All Replies (3)

more options

Windows can restore old copies of files, especisally if it decides it has corrupted the current version. Look for windows replacing prefs.js

more options

Thanks for your reply Matt, I removed the account, took a screenshot of the file prefs.js attributes and then restarted the application, the IMAP folder had returned so I went back and checked the file attributes again against the screenshot and there was no change. There are 8 accounts, a mixture of POP and IMAP but this is the only one I have had trouble with and it's always after the second application restart.

more options

that file is read on startup and written at close down of the application. There are some reads and writes in the middle. But your test need to be immediately after closing.

As all of the preferences for everything Thunderbird are stored there, and the data is missing after the first restart (no account) it is clearly being written. That this information reappears after you have proof that the file has been saved only leaves the operating system.

I don't have any idea what. But as Thunderbird does not store a backup of the prefs.js file it can not retrieve the information. Something external has to be involved.