Firefox crashes when printing
I'm trying to print a page from within Firefox (from www.mappingsupport.com When I do, Firefox just crashes. (I've tried several other random pages. A few print out OK. but some cause crashes. I've not been able to discern any pattern, other than that a page that causes a crash ALWAYS causes a crash, ad one that does not cause a crash keeps o working after multiple repetitions of trying to print.
I'm Running Mac OS 10.6.8, recently updated Firefox (the problem was also happening before the update.) Updated the printer driver, printer firmware shows that it is up to date. Ran trough trouble shooting documents for crashing when printing (reset Firefox, including editing the prefs.js file as instructed in troubleshooting document). Tried from within Firefox Safe Mode. Nothing is working.
Any suggestions?
John
All Replies (5)
If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).
- Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.
If necessary then you can open about: pages via the location/address bar.
See:
Ok. Thought I'd done that by clicking on something that automatically attaches the report, but maybe I'm confusing two different attempts to resolve this issue.
Here are a couple of them:
bp-f05b929d-3c75-441b-a53a-9523f2140930 bp-e0104ef9-e4c0-4c99-8cbb-792d42140930
BTW... it works fine from my wife's newer iMac (also running a newer OS).
You can try to disable hardware acceleration in Firefox.
- Firefox > Preferences > Advanced > General > Browsing: "Use hardware acceleration when available"
You need to close and restart Firefox after toggling this setting.
Disabled hardware acceleration, restarted Firefox, but still have the problem.
Here's the crash report ID: bp-a206d9bb-e2d1-4bf7-a85c-a79f52140930