Firefox crashes about every few hours why?
I'm having this weird crash every few hours or so and I have no idea what the problem is can any of you tell me what is up?
{
"application": {
"name": "Firefox",
"version": "29.0",
"userAgent": "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:29.0) Gecko/20100101 Firefox/29.0",
"supportURL": "https://support.mozilla.org/1/firefox/29.0/WINNT/en-US/"
},
"crashes": {
"submitted": [
{
"id": "bp-5da9f4a5-e699-41df-918a-900a82140503",
"date": 1399087493935,
"pending": false
},
{
"id": "bp-a0ec068d-d9bd-4982-b92b-72c352140501",
"date": 1398971415637,
"pending": false
},
{
"id": "bp-cf1e5f09-4160-440d-b8f4-f02f22140430",
"date": 1398890910127,
"pending": false
},
{
"id": "bp-43bbc3c5-7aeb-4beb-a5cb-1fd072140430",
"date": 1398832803549,
"pending": false
}
],
"pending": 0
},
"modifiedPreferences": {
"accessibility.typeaheadfind.flashBar": 0,
"accessibility.typeaheadfind": true,
"browser.cache.disk.capacity": 358400,
"browser.cache.disk.smart_size.first_run": false,
"browser.cache.disk.smart_size.use_old_max": false,
"browser.cache.disk.smart_size_cached_value": 358400,
"browser.places.smartBookmarksVersion": 6,
"browser.search.useDBForOrder": true,
"browser.sessionstore.upgradeBackup.latestBuildID": "20140421221237",
"browser.startup.homepage_override.mstone": "29.0",
"browser.startup.homepage_override.buildID": "20140421221237",
"browser.urlbar.default.behavior": 2,
"dom.mozApps.used": true,
"extensions.lastAppVersion": "29.0",
"gfx.direct3d.last_used_feature_level_idx": 0,
"network.cookie.prefsMigrated": true,
"places.database.lastMaintenance": 1399071978,
"places.history.expiration.transient_current_max_pages": 104858,
"plugin.importedState": true,
"plugin.disable_full_page_plugin_for_types": "application/pdf",
"privacy.sanitize.sanitizeOnShutdown": true,
"privacy.donottrackheader.enabled": true,
"privacy.sanitize.migrateFx3Prefs": true,
"storage.vacuum.last.places.sqlite": 1398904117,
"storage.vacuum.last.index": 1
},
"graphics": {
"numTotalWindows": 1,
"numAcceleratedWindows": 1,
"windowLayerManagerType": "Direct3D 10",
"windowLayerManagerRemote": false,
"adapterDescription": "Intel(R) HD Graphics 4000",
"adapterVendorID": "0x8086",
"adapterDeviceID": "0x0166",
"adapterRAM": "Unknown",
"adapterDrivers": "igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32",
"driverVersion": "10.18.10.3412",
"driverDate": "1-29-2014",
"adapterDescription2": "",
"adapterVendorID2": "",
"adapterDeviceID2": "",
"adapterRAM2": "",
"adapterDrivers2": "",
"driverVersion2": "",
"driverDate2": "",
"isGPU2Active": false,
"direct2DEnabled": true,
"directWriteEnabled": true,
"directWriteVersion": "6.2.9200.16571",
"webglRenderer": "Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D9Ex vs_3_0 ps_3_0)",
"info": {
"AzureCanvasBackend": "direct2d",
"AzureSkiaAccelerated": 0,
"AzureFallbackCanvasBackend": "cairo",
"AzureContentBackend": "direct2d"
}
},
"javaScript": {
"incrementalGCEnabled": true
},
"accessibility": {
"isActive": false,
"forceDisabled": 0
},
"libraryVersions": {
"NSPR": {
"minVersion": "4.10.3",
"version": "4.10.3"
},
"NSS": {
"minVersion": "3.16 Basic ECC",
"version": "3.16 Basic ECC"
},
"NSSUTIL": {
"minVersion": "3.16",
"version": "3.16"
},
"NSSSSL": {
"minVersion": "3.16 Basic ECC",
"version": "3.16 Basic ECC"
},
"NSSSMIME": {
"minVersion": "3.16 Basic ECC",
"version": "3.16 Basic ECC"
}
},
"userJS": {
"exists": false
},
"extensions": [
{
"name": "Adblock Plus",
"version": "2.6",
"isActive": true,
"id": "{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}"
},
{
"name": "HTTPS-Everywhere",
"version": "3.5.1",
"isActive": true,
"id": "[email protected]"
},
{
"name": "Troubleshooter",
"version": "1.1a",
"isActive": true,
"id": "[email protected]"
},
{
"name": "YouTube High Definition",
"version": "8.2",
"isActive": true,
"id": "{7b1bf0b6-a1b9-42b0-b75d-252036438bdc}"
},
{
"name": "Skype Click to Call",
"version": "7.2.15747.10003",
"isActive": false,
"id": "{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}"
}
]
}
I'm having this weird crash every few hours or so and I have no idea what the problem is can any of you tell me what is up?
{
"application": {
"name": "Firefox",
"version": "29.0",
"userAgent": "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:29.0) Gecko/20100101 Firefox/29.0",
"supportURL": "https://support.mozilla.org/1/firefox/29.0/WINNT/en-US/"
},
"crashes": {
"submitted": [
{
"id": "bp-5da9f4a5-e699-41df-918a-900a82140503",
"date": 1399087493935,
"pending": false
},
{
"id": "bp-a0ec068d-d9bd-4982-b92b-72c352140501",
"date": 1398971415637,
"pending": false
},
{
"id": "bp-cf1e5f09-4160-440d-b8f4-f02f22140430",
"date": 1398890910127,
"pending": false
},
{
"id": "bp-43bbc3c5-7aeb-4beb-a5cb-1fd072140430",
"date": 1398832803549,
"pending": false
}
],
"pending": 0
},
"modifiedPreferences": {
"accessibility.typeaheadfind.flashBar": 0,
"accessibility.typeaheadfind": true,
"browser.cache.disk.capacity": 358400,
"browser.cache.disk.smart_size.first_run": false,
"browser.cache.disk.smart_size.use_old_max": false,
"browser.cache.disk.smart_size_cached_value": 358400,
"browser.places.smartBookmarksVersion": 6,
"browser.search.useDBForOrder": true,
"browser.sessionstore.upgradeBackup.latestBuildID": "20140421221237",
"browser.startup.homepage_override.mstone": "29.0",
"browser.startup.homepage_override.buildID": "20140421221237",
"browser.urlbar.default.behavior": 2,
"dom.mozApps.used": true,
"extensions.lastAppVersion": "29.0",
"gfx.direct3d.last_used_feature_level_idx": 0,
"network.cookie.prefsMigrated": true,
"places.database.lastMaintenance": 1399071978,
"places.history.expiration.transient_current_max_pages": 104858,
"plugin.importedState": true,
"plugin.disable_full_page_plugin_for_types": "application/pdf",
"privacy.sanitize.sanitizeOnShutdown": true,
"privacy.donottrackheader.enabled": true,
"privacy.sanitize.migrateFx3Prefs": true,
"storage.vacuum.last.places.sqlite": 1398904117,
"storage.vacuum.last.index": 1
},
"graphics": {
"numTotalWindows": 1,
"numAcceleratedWindows": 1,
"windowLayerManagerType": "Direct3D 10",
"windowLayerManagerRemote": false,
"adapterDescription": "Intel(R) HD Graphics 4000",
"adapterVendorID": "0x8086",
"adapterDeviceID": "0x0166",
"adapterRAM": "Unknown",
"adapterDrivers": "igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32",
"driverVersion": "10.18.10.3412",
"driverDate": "1-29-2014",
"adapterDescription2": "",
"adapterVendorID2": "",
"adapterDeviceID2": "",
"adapterRAM2": "",
"adapterDrivers2": "",
"driverVersion2": "",
"driverDate2": "",
"isGPU2Active": false,
"direct2DEnabled": true,
"directWriteEnabled": true,
"directWriteVersion": "6.2.9200.16571",
"webglRenderer": "Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D9Ex vs_3_0 ps_3_0)",
"info": {
"AzureCanvasBackend": "direct2d",
"AzureSkiaAccelerated": 0,
"AzureFallbackCanvasBackend": "cairo",
"AzureContentBackend": "direct2d"
}
},
"javaScript": {
"incrementalGCEnabled": true
},
"accessibility": {
"isActive": false,
"forceDisabled": 0
},
"libraryVersions": {
"NSPR": {
"minVersion": "4.10.3",
"version": "4.10.3"
},
"NSS": {
"minVersion": "3.16 Basic ECC",
"version": "3.16 Basic ECC"
},
"NSSUTIL": {
"minVersion": "3.16",
"version": "3.16"
},
"NSSSSL": {
"minVersion": "3.16 Basic ECC",
"version": "3.16 Basic ECC"
},
"NSSSMIME": {
"minVersion": "3.16 Basic ECC",
"version": "3.16 Basic ECC"
}
},
"userJS": {
"exists": false
},
"extensions": [
{
"name": "Adblock Plus",
"version": "2.6",
"isActive": true,
"id": "{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}"
},
{
"name": "HTTPS-Everywhere",
"version": "3.5.1",
"isActive": true,
"id": "[email protected]"
},
{
"name": "Troubleshooter",
"version": "1.1a",
"isActive": true,
"id": "[email protected]"
},
{
"name": "YouTube High Definition",
"version": "8.2",
"isActive": true,
"id": "{7b1bf0b6-a1b9-42b0-b75d-252036438bdc}"
},
{
"name": "Skype Click to Call",
"version": "7.2.15747.10003",
"isActive": false,
"id": "{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}"
}
]
}
All Replies (3)
Hello,
Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that turns off some settings and disables most add-ons (extensions and themes).
(If you're using an added theme, switch to the Default theme.)
If Firefox is open, you can restart in Firefox Safe Mode from the Help menu by clicking on the Restart with Add-ons Disabled... menu item:
If Firefox is not running, you can start Firefox in Safe Mode as follows:
- On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
- On Mac: Hold the option key while starting Firefox.
- On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
(you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
Once you get the pop-up, just select "'Start in Safe Mode"
If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.
To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.
When you figure out what's causing your issues, please let us know. It might help others with the same problem.
Thank you.
I had tried that a few days ago and it still crashed, I have also tried factory restarting it and it still did the same problem. I searched and read it might be a java script error.
I came across js::types::ConstraintTypeSet::sweep(JS::Zone*)
and the crash reason was EXCEPTION_ACCESS_VIOLATION_READ
No idea what that means.
Signature js::types::ConstraintTypeSet::sweep(JS::Zone*) More Reports Search UUID 5da9f4a5-e699-41df-918a-900a82140503 Date Processed 2014-05-03 03:24:51.476179 Uptime 116053 Last Crash 116061 seconds before submission Install Age 281719 since version was first installed. Install Time 2014-04-29 21:09:08 Product Firefox Version 29.0 Build ID 20140421221237 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 58 stepping 9 | 8 Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0x3b0e User Comments This crash keeps happening randomly! why! App Notes AdapterVendorID: 0x8086, AdapterDeviceID: 0x0166, AdapterSubsysID: 181b103c, AdapterDriverVersion: 10.18.10.3412 D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+ Processor Notes sp-processor03_phx1_mozilla_com.7744:2012; HybridCrashProcessor EMCheckCompatibility True Winsock LSP MSAFD Tcpip [TCP/IPv6] : 2 : 1 : MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IPv6] : 2 : 3 : MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IP] : 2 : 2 : MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll RSVP TCPv6 Service Provider : 2 : 1 : RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP UDPv6 Service Provider : 2 : 2 : RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD RfComm [Bluetooth] : 2 : 1 : Adapter Vendor ID 0x8086 Adapter Device ID 0x0166 Total Virtual Memory 4294836224 Available Virtual Memory 1973489664 System Memory Use Percentage 63 Available Page File 10111909888 Available Physical Memory 3081715712
Also here are the crash report ID
bp-5da9f4a5-e699-41df-918a-900a82140503 5/2/2014 11:24 PM bp-a0ec068d-d9bd-4982-b92b-72c352140501 5/1/2014 3:10 PM bp-cf1e5f09-4160-440d-b8f4-f02f22140430 4/30/2014 4:48 PM
Ilungisiwe ngu cor-el
Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems
Also in that article is disabling hardware acceleration, something that can decrease CPU and or RAM usage on some systems (if it doesn't work, turn it back on).
There is a related bug to it, you can see it here