In order to be able to find the correct solution to your problem, we require some more non-personal information from you. Please do the following:

• Click the Firefox button at the top left, then click the Help menu and select Troubleshooting Information from the submenu. If you don't have a Firefox button, click the Help menu at the top and select Troubleshooting Information from the menu.

Now, a new tab containing your troubleshooting information should open.

• At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
• Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!

Thank you for your support Waka_Flocka_Flame! I can add that the problem is not only video related. After two minutes of normal borwsing, the CPU reaches 100% and stays at 100%. However, here are the information you requested, and again, thank you for your support!

Informazioni di base

Nome: Firefox Versione: 28.0 User agent: Mozilla/5.0 (Windows NT 5.1; rv:28.0) Gecko/20100101 Firefox/28.0

Segnalazioni di arresto anomalo degli ultimi 3 giorni

Tutte le segnalazioni

Estensioni

Nome: Adblock Plus Versione: 2.5.1 Attiva: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Nome: Clearly Versione: 10.1.1.2 Attiva: true ID: [email protected]

Nome: CookieSafe Versione: 3.1 Attiva: true ID: {9D23D0AA-D8F5-11DA-B3FC-0928ABF316DE}

Nome: CoolPreviews Versione: 4.0 Attiva: true ID: {CE6E6E3B-84DD-4cac-9F63-8D2AE4F30A4B}

Nome: Dizionario italiano Versione: 3.3.2 Attiva: true ID: [email protected]

Nome: Download Status Bar Versione: 8.1.5 Attiva: true ID: {6c28e999-e900-4635-a39d-b1ec90ba0c0f}

Nome: DownloadHelper Versione: 4.9.21 Attiva: true ID: {b9db16a4-6edc-47ec-a1f4-b86292ed211d}

Nome: DownThemAll! Versione: 2.0.16 Attiva: true ID: {DDC359D1-844A-42a7-9AA1-88A850A938A8}

Nome: FireGestures Versione: 1.8.4 Attiva: true ID: [email protected]

Nome: Flagfox Versione: 5.0.1 Attiva: true ID: {1018e4d6-728f-4b20-ad56-37578a4de76b}

Nome: FoxLingo Versione: 2.7.8 Attiva: true ID: {ef62e1ce-d2a4-4cdd-b7ec-92b120366b66}

Nome: FoxTab Versione: 1.4.10 Attiva: true ID: {ef4e370e-d9f0-4e00-b93e-a4f274cfdd5a}

Nome: Ghostery Versione: 5.1.2 Attiva: true ID: [email protected]

Nome: Hide Menubar Versione: 6.0.20110915 Attiva: true ID: [email protected]

Nome: MEGA Versione: 2.0.120 Attiva: true ID: [email protected]

Nome: Menu Editor Versione: 1.2.7 Attiva: true ID: {EDA7B1D7-F793-4e03-B074-E6F303317FB0}

Nome: NoScript Versione: 2.6.8.18rc1 Attiva: true ID: {73a6fe31-595d-460b-a920-fcc0f8843232}

Nome: Site Launcher Versione: 2.7.1 Attiva: true ID: {20291fcc-1471-46c8-8213-5911f5ce6d67}

Nome: Speed Dial Versione: 0.9.6.16 Attiva: true ID: {64161300-e22b-11db-8314-0800200c9a66}

Nome: WOT Versione: 20131118 Attiva: true ID: {a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7}

Preferenze importanti modificate

accessibility.typeaheadfind: true accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 browser.cache.memory.capacity: 65536 browser.display.show_image_placeholders: true browser.places.importBookmarksHTML: false browser.places.smartBookmarksVersion: 6 browser.sessionstore.upgradeBackup.latestBuildID: 20140314220517 browser.startup.homepage: http://www.google.it/ browser.startup.homepage_override.buildID: 20140314220517 browser.startup.homepage_override.mstone: 28.0 browser.tabs.loadInBackground: false browser.tabs.warnOnClose: false browser.tabs.warnOnOpen: false browser.urlbar.autocomplete.enabled: false browser.urlbar.default.behavior: 1 dom.max_chrome_script_run_time: 0 dom.max_script_run_time: 0 dom.mozApps.used: true dom.w3c_touch_events.expose: false extensions.lastAppVersion: 28.0 font.internaluseonly.changed: true general.useragent.extra.btrs: BTRS35926 gfx.blacklist.suggested-driver-version: 10.6 network.cookie.prefsMigrated: true network.http.max-connections: 48 network.http.max-connections-per-server: 16 network.http.max-persistent-connections-per-proxy: 16 network.http.max-persistent-connections-per-server: 8 network.http.pipelining.maxrequests: 8 network.http.request.max-start-delay: 0 permissions.default.image: 0 places.database.lastMaintenance: 1395571454 places.history.expiration.transient_current_max_pages: 53671 places.history.expiration.transient_optimal_database_size: 85872476 plugin.disable_full_page_plugin_for_types: plugin.expose_full_path: true plugin.importedState: true print.printer_Nitro_PDF_Creator.print_bgcolor: false print.printer_Nitro_PDF_Creator.print_bgimages: false print.printer_Nitro_PDF_Creator.print_colorspace: print.printer_Nitro_PDF_Creator.print_command: print.printer_Nitro_PDF_Creator.print_downloadfonts: false print.printer_Nitro_PDF_Creator.print_duplex: 0 print.printer_Nitro_PDF_Creator.print_edge_bottom: 0 print.printer_Nitro_PDF_Creator.print_edge_left: 0 print.printer_Nitro_PDF_Creator.print_edge_right: 0 print.printer_Nitro_PDF_Creator.print_edge_top: 0 print.printer_Nitro_PDF_Creator.print_evenpages: true print.printer_Nitro_PDF_Creator.print_footercenter: print.printer_Nitro_PDF_Creator.print_footerleft: &PT print.printer_Nitro_PDF_Creator.print_footerright: &D print.printer_Nitro_PDF_Creator.print_headercenter: print.printer_Nitro_PDF_Creator.print_headerleft: &T print.printer_Nitro_PDF_Creator.print_headerright: &U print.printer_Nitro_PDF_Creator.print_in_color: true print.printer_Nitro_PDF_Creator.print_margin_bottom: 0.5 print.printer_Nitro_PDF_Creator.print_margin_left: 0.5 print.printer_Nitro_PDF_Creator.print_margin_right: 0.5 print.printer_Nitro_PDF_Creator.print_margin_top: 0.5 print.printer_Nitro_PDF_Creator.print_oddpages: true print.printer_Nitro_PDF_Creator.print_orientation: 0 print.printer_Nitro_PDF_Creator.print_page_delay: 50 print.printer_Nitro_PDF_Creator.print_paper_data: 9 print.printer_Nitro_PDF_Creator.print_paper_height: 11,00 print.printer_Nitro_PDF_Creator.print_paper_name: print.printer_Nitro_PDF_Creator.print_paper_size_type: 0 print.printer_Nitro_PDF_Creator.print_paper_size_unit: 1 print.printer_Nitro_PDF_Creator.print_paper_width: 8,50 print.printer_Nitro_PDF_Creator.print_plex_name: print.printer_Nitro_PDF_Creator.print_resolution: 230578560 print.printer_Nitro_PDF_Creator.print_resolution_name: print.printer_Nitro_PDF_Creator.print_reversed: false print.printer_Nitro_PDF_Creator.print_scaling: 1,00 print.printer_Nitro_PDF_Creator.print_shrink_to_fit: true print.printer_Nitro_PDF_Creator.print_to_file: false print.printer_Nitro_PDF_Creator.print_unwriteable_margin_bottom: 0 print.printer_Nitro_PDF_Creator.print_unwriteable_margin_left: 0 print.printer_Nitro_PDF_Creator.print_unwriteable_margin_right: 0 print.printer_Nitro_PDF_Creator.print_unwriteable_margin_top: 0 privacy.donottrackheader.enabled: true privacy.sanitize.migrateFx3Prefs: true security.warn_viewing_mixed: false storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1393590281

Preferenze in user.js

Nella cartella del profilo è presente un file user.js con preferenze che non sono state impostate da Firefox.

Grafica

Data aggiornamento driver: 2-25-2009 Descrizione scheda grafica: ATI MOBILITY RADEON X700 Direct2D attivo: Bloccato a causa della versione dei driver della scheda grafica. Aggiornare i driver alla versione 10.6 o successiva. DirectWrite attivo: false (0.0.0.0) Driver scheda grafica: ati2dvag Finestre con accelerazione GPU: 0/1 Basic Bloccato a causa della versione dei driver della scheda grafica. Aggiornare i driver alla versione 10.6 o successiva. GPU #2 attiva: false ID dispositivo: 0x5653 ID produttore: 0x1002 RAM scheda grafica: Unknown Rendering WebGL: Bloccato a causa della versione dei driver della scheda grafica. Aggiornare i driver alla versione 10.6 o successiva. Versione driver: 8.591.0.0 windowLayerManagerRemote: false AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

JavaScript

GC incrementale: true

Accessibilità

Attivato: false Impedisci accessibilità: 0

Versioni librerie

NSPR Versione minima prevista: 4.10.3 Versione in uso: 4.10.3

NSS Versione minima prevista: 3.15.5 Basic ECC Versione in uso: 3.15.5 Basic ECC

NSSSMIME Versione minima prevista: 3.15.5 Basic ECC Versione in uso: 3.15.5 Basic ECC

NSSSSL Versione minima prevista: 3.15.5 Basic ECC Versione in uso: 3.15.5 Basic ECC

NSSUTIL Versione minima prevista: 3.15.5 Versione in uso: 3.15.5

Are you still having these problems ?

You say it is not video related.

Have you tried in Firefox's safemode and with all plugins disabled ?

• Diagnose Firefox issues using Troubleshoot Mode
• Disable or remove Add-ons_how-to-disable-plugins

Does it then still stay at 100% after two minutes browsing ?

That must make Firefox very difficult to use.

I found the culprit. It's DownloadHelper. Uninstalled and everything works again. Sorry for the inconvenience, it was not a Firefox issue.

john99, thanks for putting me in the right way for troubleshooting this problem (now solved).

In my personal setup, DownloadHelper causes the issues starting from firefox v27 and above.