Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Orange mail software problem when using distribution lists : some lists cannot be used for writing e-mails. The problem does not exist when using Internet Explo

  • 2 iimpendulo
  • 1 inayo le ngxaki
  • 2 views
  • Impendulo yokugqibela ngu Demade

Demade
Demade
more options

When writing an e-mail directly on the Orange e-mail service (not on Thunderbird) I am facing the following problem : some distribution lists cannot be used to complete the adressees. The same lists can be used without difficulty if I use Internet Explorer instead of Firefox. The Orange hotline told me that probably my Firefox version was not updated. Unfortunately I checked that, and apparently the automatic updating works. I have also updated the plug ins, without any result.

When writing an e-mail directly on the Orange e-mail service (not on Thunderbird) I am facing the following problem : some distribution lists cannot be used to complete the adressees. The same lists can be used without difficulty if I use Internet Explorer instead of Firefox. The Orange hotline told me that probably my Firefox version was not updated. Unfortunately I checked that, and apparently the automatic updating works. I have also updated the plug ins, without any result.

All Replies (2)

iamjayakumars
iamjayakumars
more options

Please reload the webpage while bypassing the cache using one of the following steps:

  • Hold down the Shift key and click the Reload button with the left mouse key.

OR

  • Press Ctrl + F5 or Ctrl + Shift + R (Windows and Linux)
  • Press Command + Shift + R (Mac)

See if this helps solve the issues you had and please report back to us!

Demade
Demade Umnini wombuzo
more options

Please could you specify which webpage you mean ? The process with Orange is the following : - 1. click on "Write an e-mail" on the mail webpage - 2. click on "To" to reach the Contacts which opens a new window - 3. click on "Distribution lists" - 4. click on the selected list then click on "add". The list appears ot the box corresponding to the addresses . UNTIL THEN EVERYTHING WORKS WELL - 5. click on the button "validate", which closes the window previously opened and normally - 6. reloads the initial page with the complete list on the line "To". Instead of that I get the last e-mail address I previously used . Question : at which step of this process should I try your suggestions ? I tried when the initial page was reloaded with the wrong address, but it did not work to get back the rignt distribution list;

Note that the whole process functions with OTHER Distribution lists. The only difference is that the problematic one has a larger number of adresses (62) however inferior to the maximum indicated by Orange (100). I also remind that there is no problem when using Internet Explorer instead of Firefox. Thanks for your help !