XUL runner msg says 15.0.1 not compatible w/min<14.0.1 max >14.0.1
We have 14.0.1 on a W7 x64 machine. We downloaded the 15.0.1 install and when we tried to run it we get the XUL message above. What can we do to recover as we can't start firefox anymore. Thnx for your help.
Isisombulu esikhethiweyo
hello, this error might be caused by security programs such as zone alarm - please temporarily disable those programs for the following procedure:
- download the full firefox 15.0.1 setup file from getfirefox.com
- uninstall firefox on the machine (but don't chose to delete your custom files & settings in the uninstaller)
- manually delete all remaining files in the firefox program folder, which usually resides in C:\Program Files (x86)\Mozilla Firefox\
- reinstall firefox
All Replies (3)
Isisombululo esiKhethiweyo
hello, this error might be caused by security programs such as zone alarm - please temporarily disable those programs for the following procedure:
- download the full firefox 15.0.1 setup file from getfirefox.com
- uninstall firefox on the machine (but don't chose to delete your custom files & settings in the uninstaller)
- manually delete all remaining files in the firefox program folder, which usually resides in C:\Program Files (x86)\Mozilla Firefox\
- reinstall firefox
You might consider changing the dependency to require zulrunner version >15.0.0instead of the current maxversion 15.0.0 minversion 15.0.0 (as it appears on my error message in win 7 64-bit).
See:
Do a clean reinstall and delete the Firefox program folder (C:\Program Files\Mozilla Firefox\) before reinstalling a fresh copy of Firefox.
Download a fresh Firefox copy and save the file to the desktop.
- Firefox 15.0.x: http://www.mozilla.org/en-US/firefox/all.html
Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.
- Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
- It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
- http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other profile data are stored in the Firefox Profile Folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.