Would you be able to at least provide a link to the site you are having issues with, so that more experienced users can crack a shot at it? If not, please open a support ticket directly with the Mozilla team. There should be a "Report broken site" function in the Help menu of Firefox as well.

hello, ca service desk versions before 12.5 unfortunately won't support firefox 4 or later versions of the browser. this is the unresolved mozilla bug report: https://bugzilla.mozilla.org/show_bug.cgi?id=627361

The application is a tool we use to open and view service tickets for our operations and unfortunately is not available outside of our organization. Thanks.

That would explain it. It does seem to work fine in IE, so I guess I can use that for my service desk tickets and continue to use Firefox for everything else.

   Thanks for your help.

you're welcome - you could also try using an addon like ietab to render the site inside firefox with the internet explorer engine: https://addons.mozilla.org/firefox/addon/ie-tab-2-ff-36

AN IE emulator for Firefox. Now that's ironic. :) I was just informed that there are plans to upgrade Service Desk in the next month or so. Hopefully that will take care of it.

madperson

The last digit seems to have gotten lost in the bug ID (62736).

Do you mean this bug?

• bug 627361 - CA Unicenter needs Gecko not to honor the first <base target> in the document

yes, you're right cor-el (will correct it in my original post)

Yeah, that bug report is the the one that directly addresses the issue I am experiencing. But the IE tab takes care of it. And a bunch of other issues too (sharepoint, updates, etc.). Now that's cool!