Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 7 iimpendulo
  • 3 inale ngxaki
  • 1 view
  • Impendulo yokugqibela ngu cor-el

more options

This morning I went to the hrblock website and it crashed on me, since then everytime I go to the website, as well as amazon.com homepage Firefox crashes on me.

This morning I went to the hrblock website and it crashed on me, since then everytime I go to the website, as well as amazon.com homepage Firefox crashes on me.

Isisombulu esikhethiweyo

Ok, let's do this then. go ahead, and restart your computer. Then, let's create a fresh testing profile, and see if Firefox will crash there. Read https://support.mozilla.org/en-US/kb/Managing-profiles, which explains how to go about creating a new profile.

Funda le mpendulo kwimeko leyo 👍 0

All Replies (7)

more options

Please read Firefox crashes, and see if that helps you when you follow the included steps. Also, please update your Adobe Flash.

more options

I have tried opening in SafeMode, but the browser still crashes. I cannot update Adobe when I try the browser crashes.

more options

Isisombululo esiKhethiweyo

Ok, let's do this then. go ahead, and restart your computer. Then, let's create a fresh testing profile, and see if Firefox will crash there. Read https://support.mozilla.org/en-US/kb/Managing-profiles, which explains how to go about creating a new profile.

more options

I followed the steps on firefox crashing when trying to download

https://support.mozilla.org/en-US/kb/Firefox%20crashes%20when%20trying%20to%20download%20a%20file

more options

Did that help your problem?

more options

Thank you so much! Have a great day :)

more options

Your crash reports indicate a problem with the Flash player (@ F_393941872_________________ ). You have the latest Shockwave Flash 10.3 r183 for your OS X 10.5 platform, so there may be not much that you can do.