When I try to open Firefox it crashes without opening. Help!
I click on the Firefox icon; Firefox very briefly flashes upon the screen and then it takes me to Mozilla Crash Reporter. Has been going on for three days.
Isisombulu esikhethiweyo
Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-a6e174fd-0e01-423f-9a28-d40ce2111107
Firefox 7.0.1 Crash Report [@ _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**) ]
This is caused by Trusteer Rapport. Try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem
According to the user in question 892517 Trusteer is aware of the problem and working on a fix.
See also Bug 699776 - crash in nsXPTCStubBase::QueryInterface involving RapportTanzan7.dll in the stack.
All Replies (1)
Isisombululo esiKhethiweyo
Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-a6e174fd-0e01-423f-9a28-d40ce2111107
Firefox 7.0.1 Crash Report [@ _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**) ]
This is caused by Trusteer Rapport. Try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem
According to the user in question 892517 Trusteer is aware of the problem and working on a fix.
See also Bug 699776 - crash in nsXPTCStubBase::QueryInterface involving RapportTanzan7.dll in the stack.