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what are the black diamonds with question marks that appear after all entries on my bank statements, only when viewed in firefox and not in internet explorer?

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I contacted my bank and was told that it was a browser issue. Their system does support Firefox, but they suggested I try internet explorer (IE). IE did not show the black diamonds with question marks marks. When I called up the last 2 weeks of account history, each entry was followed by this symbol. The question mark makes me question the validity of the entry.

I contacted my bank and was told that it was a browser issue. Their system does support Firefox, but they suggested I try internet explorer (IE). IE did not show the black diamonds with question marks marks. When I called up the last 2 weeks of account history, each entry was followed by this symbol. The question mark makes me question the validity of the entry.

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Which encoding is used on those pages?

  • View > Character Encoding
  • Firefox > Web Developer > Character Encoding

You can get that if Unicode (UTF-8) is selected on pages that require an 8 bit encoding like Western (ISSO-8859-1) or Windows-1252

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Thank you, that was the problem.

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You're welcome