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Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Try to update from 3.0 to 3.6 after -firefox will not open-have tryed the profile -no go

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  • Impendulo yokugqibela ngu Zim5c

Zim5c
Zim5c
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I have tried to update from 3.0 to 3.6 several times,every time I dothe window says the update was sucessfull,but Firefox will not open, I tried the profile, I cannot get that window to open, and also tried going to the task manager and firefox is nevr listed as one of the programs under processes

I have tried to update from 3.0 to 3.6 several times,every time I dothe window says the update was sucessfull,but Firefox will not open, I tried the profile, I cannot get that window to open, and also tried going to the task manager and firefox is nevr listed as one of the programs under processes

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Helper7677
Helper7677
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Usually caused by your firewall doing its job; not recognizing the new version of Firefos. Clear permissions for Firefox from the programs section of your firewall, let the firewall detect the new version, and give the proper permissions for Firefox to access the internet.
See: http://support.mozilla.com/en-US/kb/Cannot+connect+after+upgrading+Firefox

Zim5c
Zim5c Umnini wombuzo
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Went through all the steps uninstalled 3.0.10 downloaded 3.6.13, made sure it was in the list of allowed programs, same problem won't launch, un-installed it,reinstalled 3.0.10 launched immediately, I'm at a loss

Helper7677
Helper7677
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The article and links to the Firewall applications tell you to remove Firefox from the Firewall programs list. You then start Firefox, let the Firewall re-detect the new version of Firefox and give the proper permissions.

Except in unusual circumstances, it is not necessary to un-install and re-install Firefox.

  1. Which Firewall are you using?
  2. Do you have more than one Firewall installed? You should not as this may decrease any protection offered by either Firewall.

Ilungisiwe ngu Helper7677

Zim5c
Zim5c Umnini wombuzo
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I have windows vista firewall and I believe there is one in avast anti virus, I went through the steps again, windows did not detect firefox 3.6.13 and it does not start after install, I also have a pop-up blocker Stop-zilla don't know if that has anything to do with it, but the minute I go back to 3.0.10 everything works

Helper7677
Helper7677
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You should have no problem if you are only using one Firewall and one AV/AS application.

If you click on the link

  1. "Windows Firewall" in the article that I posted earlier , it will take you to another article
  2. on the new page, if you click on "Windows Vista" in the Table of Contents
  3. it takes you to this section of the article: http://support.mozilla.com/en-US/kb/Configuring%20Windows%20Firewall#w_windows-vista
  4. Follow those step-by-step instructions for "Checking..." and "Configuring..." Windows Vista Firewall and your problem will most likely be resolved.

Note that nowhere in either of those articles is un-installing and re-installing Firefox mentioned.

Ilungisiwe ngu Helper7677

Zim5c
Zim5c Umnini wombuzo
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didn" un=install anything went through step by step same thing does not launch. only way to get firefox to open is to intsll 3.0 after the other won't open- opens right up????