I do not see my device in the Connected Services list
Hi all, Sorry for this message but I must write you. I changed my laptop on 28.09.2023 and I had a lot of bookmarks and logins data at my old laptop. I want to sync data my new firefox browser. I install and login with new firefox on 28.09.2023, then I try to sync. It synced but anything do not changed. There is a problem I do not understand but I had a lot of data so I need all of them because I have collect them for approximately 5 years.
The data is so important me please help me. I need your helps. Thanks for all from now.
All Replies (3)
Hi
Thank you for your question about the Firefox Sync service.
It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.
If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.
If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.
You can copy certain files with Firefox closed from one profile folder to the current profile folder to transfer personal data. Note that best is to avoid restoring a full profile folder and only restore important files that are safe to restore/transfer.
You can use the button on the "Help -> More Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page (Root directory).
- Help -> More Troubleshooting Information -> Profile Folder/Directory:
Windows: Open Folder; Linux: Open Directory; Mac: Show in Finder - https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data
- bookmarks and history: places.sqlite
- favicons: favicons.sqlite
- bookmark backups: compressed .jsonlz4 JSON backups in the bookmarkbackups folder
- cookies.sqlite for the Cookies
- formhistory.sqlite for saved autocomplete Form Data
- logins.json (encrypted logins) and key4.db (encryption key/primary password) for logins saved in the Password Manager
- cert9.db for certificates stored in the Certificate Manager
- persdict.dat for words added to the spell checker dictionary
- permissions.sqlite for Permissions and possibly content-prefs.sqlite for other website specific data (Site Preferences)
- sessionstore.jsonlz4 for open tabs and pinned tabs (see also the sessionstore-backups folder)
Thank you all but I can not access my old laptop so I do not have any recovery files. I think I lost my all data :(