Frequent crashes
I have used Firefox for years with no real problems. I am running Windows 10. Now, within the last month or so, Firefox has started just crashing. It shuts down for no apparent reason, 2-3 TIMES A DAY. I could be just reading and the browser will just shut down. Firefox is no longer a reliable browser to use. I'm sure I'm not the only one with this issue. If it can't be fixed, I will just have to stop using the browser. I can't have it just randomly shut down, OFTEN!!
[edited email from public]
Ilungisiwe ngu James
All Replies (5)
If you want help, follow the steps in the article linked below. I started to have a minor issue with crashes with version 91. I had to create a new profile.
https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help
In the address box, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.
Please, Do not post a screenshot ! !
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
RE: Firefox repeated crashes for [removed email from public forum]
As requested the first 10, of MANY, submitted crash reports.
bp-ae4be6c0-db07-455f-bc6e-2582a0220405 4/4/2022, 10:53 PM View bp-14781d4f-b13d-4f41-aa8f-e9f350211230 12/29/2021, 7:34 PM View bp-9439cea2-d164-4ab4-a801-084d20211229 12/29/2021, 2:58 PM View bp-6e33b08e-1972-4bec-ba3b-b1c9e0211105 11/5/2021, 12:28 PM View bp-af6a400b-ba5a-49ae-ad24-3d6140211105 11/4/2021, 7:21 PM View bp-21c5ceec-1ac6-4488-ac3d-f53fe0220405 4/5/2022, 3:21 PM View bp-090dc521-5100-48a4-809e-ead7f0220405 4/5/2022, 3:21 PM View bp-4f05570a-cfda-48ae-a36c-d3fe40220405 4/5/2022, 3:21 PM View bp-bfd7165b-85c6-4cec-84e7-5d3870220405 4/5/2022, 3:21 PM View bp-dcae10e2-0491-4cf7-b87c-778600220405 4/5/2022, 3:21 PM
Ilungisiwe ngu James
Tue, 05 Apr 2022 05:49:34 GMT bp-ae4be6c0-db07-455f-bc6e-2582a0220405 Tue, 05 Apr 2022 03:27:20 GMT bp-21c5ceec-1ac6-4488-ac3d-f53fe0220405 Wed, 09 Mar 2022 22:46:27 GMT bp-090dc521-5100-48a4-809e-ead7f0220405 Signature: OOM | small
MOZ_CRASH Reason (Sanitized) ; MOZ_CRASH(OOM)
Crash Reason EXCEPTION_BREAKPOINT
IPSEng64.dll = Symantec Intrusion Detection
Basically, an OOM (Out Of Memory) means the system is having issues with the RAM.
https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster
https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix
https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram
https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding
https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up
https://support.mozilla.org/en-US/kb/quick-fixes-if-your-firefox-slows-down
https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-or-cpu-resources
MemTest
Could you please run a tool from http://memtest.org/
in order to check the integrity of your RAM?
You will need a thumb or disk drive to install it on.
Do you let Windows handle the page file or did you set a fixed size ?
Control Panel -> System -> Advanced -> Performance -> Settings
If you use a fixed size for the page file then try the former and let Windows handle the page file. How to determine the appropriate page file size for 64-bit versions of Windows {web link}