We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unable to receive or sent email after updating to latest Thunderbird version

  • 1 phendula
  • 1 inayo le ngxaki
  • 4 views
  • Impendulo yokugqibela ngu Matt

more options

Greetings, After having updated to the latest version of Thunderbird I now find that I am unable to either send or receive email from any of my four email accounts. While attempting to download email, the bottom left corner message records "Connecting to pop.aol.com…" and a window opens in the right-hand corner "Connection to server pop.aol.com was reset." I am unable to progress beyond this point. I have not manually changed any settings from what they were before installing the latest Thunderbird version. Can anyone help me to correct this problem? Thank you.

Greetings, After having updated to the latest version of Thunderbird I now find that I am unable to either send or receive email from any of my four email accounts. While attempting to download email, the bottom left corner message records "Connecting to pop.aol.com…" and a window opens in the right-hand corner "Connection to server pop.aol.com was reset." I am unable to progress beyond this point. I have not manually changed any settings from what they were before installing the latest Thunderbird version. Can anyone help me to correct this problem? Thank you.

All Replies (1)

more options

There is an article about sending mail https://support.mozilla.org/en-US/kb/cannot-send-messages

Historically when I have had issues with connections being reset it was either a poor internet connection, or my anti virus was flaky.