No matter how many times I mark something as "Not Junk" it keeps going to Junk
I have literally marked some of the emails I get in the junk file as not junk dozens of times. They keep going to junk mail. How do I undo this?
All Replies (7)
Hello there Cornelr
We have read your
Mail.
We try to help you.
Greetings Firefox Volunteer.
Ilungisiwe ngu День сумо
Hello there again Cornelr
I have the idea that you have to send the senders of the email on a whitelist so that this will work better. I have put it down with text and explanation for you.
if there are any questions feel free to mail back.
Option 1.
tools->junk mail controls->settings->white lists would let you specify a address book to use as a white list. Any messages you receive from people in that address book would not be marked as junk.
https://support.mozilla.org/en-US/kb/thunderbird-and-junk-spam-messages
http://kb.mozillazine.org/Junk_Mail_Controls
https://downtimemonkey.com/blog/how-to-whitelist-an-email-address-in-mozilla-thunderbird.php
(Scanned with virustotal:)
Greetings
Firefox Volunteer.
Ilungisiwe ngu День сумо
Hello there Cornelis
hello there i see that you have not responded to our writing yet, we were wondering if you have had any pop ups from Firefox about notifications from Stmp server for quite some time?
And whether pop-ups messages about emails that could not have been received.
please respond to this topic again.
regardsFirefox Volunteer.
http://kb.mozillazine.org/Unable_to_write_the_email_to_the_mailbox
https://support.mozilla.org/en-US/kb/cannot-receive-messages http://kb.mozillazine.org/Thunderbird_:_Issues_:_Cannot_Send_Mail
greeting Firefox Volunteer.
Ilungisiwe ngu День сумо
No popups, my Thunderbird tools does not have the "Junk Mail Controls" you refer to.
CornelR said
No popups, my Thunderbird tools does not have the "Junk Mail Controls" you refer to.
I would say it does have the controls, every version since 1 has had them.
Right click the account in the foldr pane, select settings and the account settings dialog will open. One of the options for the account is always junk settings.
However if you account is with Yahoo, or one of it's contract providers like ATT, BT, Verizon or AOL just wait until Thunderbird updates to V68 in the next week or so, or force the issue by installing from thunderbird.net.
Version 68 has special modifications to force correct handling of the junk/spam filtering Yahoo uses.
Good call. I updated those settings. thanks!