Crash City - PLEASE HELP!! - Sending everything including a dump file.
Name: Thunderbird
Version: 60.8.0 Build ID: 20190703133823
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:60.0) Gecko/20100101 Thunderbird/60.8.0 OS: Windows_NT 10.0
Multiprocess Windows: 0/0 (Disabled) Google Location Service Key: Missing Google SafeBrowsing Key: Missing Mozilla Location Service Key: Missing Safe Mode: false
Mail and News Accounts
account1:
INCOMING: account1, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (imap) imap.mail.com:993, SSL, passwordCleartext
OUTGOING: , smtp.mail.com:465, SSL, passwordCleartext, true
account4:
INCOMING: account4, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
Crash Reports for the Last 3 Days
All Crash Reports
Extensions
Name
Version
Enabled
ID
Lightning
6.2.8
true
{e2fda1a4-762b-4020-b5ad-a41df1933103}
Security Software
Type: Name
Antivirus: Norton Security Online
Antispyware:
Firewall: Norton Security Online
Graphics
Features
Compositing: Basic
Asynchronous Pan/Zoom: none
WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000001960e)
EGL_VERSION: 1.4 (ANGLE 2.1.0.ed76a1a5ec3e) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 1 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 520 Direct3D11 vs_5_0 ps_5_0)
WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.ed76a1a5ec3e)
WebGL 1 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000001960e)
EGL_VERSION: 1.4 (ANGLE 2.1.0.ed76a1a5ec3e) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 2 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 520 Direct3D11 vs_5_0 ps_5_0)
WebGL 2 Driver Version: OpenGL ES 3.0 (ANGLE 2.1.0.ed76a1a5ec3e)
WebGL 2 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
WebGL 2 Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
Off Main Thread Painting Enabled: true
DirectWrite: true (10.0.18362.267)
GPU #1
Active: Yes
Description: Intel(R) HD Graphics 520
Vendor ID: 0x8086
Device ID: 0x1916
Driver Version: 24.20.100.6194
Driver Date: 6-20-2018
Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
Subsys ID: 00000000
RAM: Unknown
GPU #2
Diagnostics
AzureCanvasAccelerated: 0
AzureCanvasBackend: skia
AzureContentBackend: skia
AzureFallbackCanvasBackend: cairo
Decision Log
HW_COMPOSITING: disabled by user: Disabled by pref
D3D11_COMPOSITING: unavailable by default: Hardware compositing is disabled
DIRECT2D: unavailable by default: Direct2D requires Direct3D 11 compositing
D3D11_HW_ANGLE: unavailable by default: D3D11 compositing is disableddisabled by env: D3D11 co
Name: Thunderbird
Version: 60.8.0
Build ID: 20190703133823
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:60.0) Gecko/20100101 Thunderbird/60.8.0
OS: Windows_NT 10.0
Multiprocess Windows: 0/0 (Disabled)
Google Location Service Key: Missing
Google SafeBrowsing Key: Missing
Mozilla Location Service Key: Missing
Safe Mode: false
Mail and News Accounts
account1:
INCOMING: account1, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (imap) imap.mail.com:993, SSL, passwordCleartext
OUTGOING: , smtp.mail.com:465, SSL, passwordCleartext, true
account4:
INCOMING: account4, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
Crash Reports for the Last 3 Days
All Crash Reports
Extensions
Name
Version
Enabled
ID
Lightning
6.2.8
true
{e2fda1a4-762b-4020-b5ad-a41df1933103}
Security Software
Type: Name
Antivirus: Norton Security Online
Antispyware:
Firewall: Norton Security Online
Graphics
Features
Compositing: Basic
Asynchronous Pan/Zoom: none
WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000001960e)
EGL_VERSION: 1.4 (ANGLE 2.1.0.ed76a1a5ec3e)
EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization
EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 1 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 520 Direct3D11 vs_5_0 ps_5_0)
WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.ed76a1a5ec3e)
WebGL 1 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000001960e)
EGL_VERSION: 1.4 (ANGLE 2.1.0.ed76a1a5ec3e)
EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization
EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 2 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 520 Direct3D11 vs_5_0 ps_5_0)
WebGL 2 Driver Version: OpenGL ES 3.0 (ANGLE 2.1.0.ed76a1a5ec3e)
WebGL 2 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
WebGL 2 Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
Off Main Thread Painting Enabled: true
DirectWrite: true (10.0.18362.267)
GPU #1
Active: Yes
Description: Intel(R) HD Graphics 520
Vendor ID: 0x8086
Device ID: 0x1916
Driver Version: 24.20.100.6194
Driver Date: 6-20-2018
Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
Subsys ID: 00000000
RAM: Unknown
GPU #2
Diagnostics
AzureCanvasAccelerated: 0
AzureCanvasBackend: skia
AzureContentBackend: skia
AzureFallbackCanvasBackend: cairo
Decision Log
HW_COMPOSITING: disabled by user: Disabled by pref
D3D11_COMPOSITING: unavailable by default: Hardware compositing is disabled
DIRECT2D: unavailable by default: Direct2D requires Direct3D 11 compositing
D3D11_HW_ANGLE: unavailable by default: D3D11 compositing is disableddisabled by env: D3D11 co
All Replies (4)
Trying to attach the file.....
Microsoft (R) Windows Debugger Version 10.0.18914.1001 AMD64 Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\marvi\Desktop\thunderbird.DMP] User Mini Dump File with Full Memory: Only application data is available
Symbol search path is: srv*
Executable search path is:
Windows 10 Version 18362 MP (4 procs) Free x64
Product: WinNt, suite: SingleUserTS Personal
18362.1.amd64fre.19h1_release.190318-1202
Machine Name:
Debug session time: Sat Aug 10 17:39:42.000 2019 (UTC - 4:00)
System Uptime: 0 days 11:42:13.758
Process Uptime: 0 days 0:02:47.000
................................................................
................................................................
.......................
Loading unloaded module list
.....
For analysis of this file, run !analyze -v
ntdll!NtWriteFile+0x14:
00007ff9`6079c164 c3 ret
0:000> !analyze -v
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************
KEY_VALUES_STRING: 1
Key : Analysis.CPU.Sec
Value: 4
Key : Analysis.Elapsed.Sec
Value: 48
Key : Analysis.Memory.CommitPeak.Mb
Value: 92
Key : Timeline.OS.Boot.DeltaSec
Value: 42133
Key : Timeline.Process.Start.DeltaSec
Value: 167
PROCESSES_ANALYSIS: 1
SERVICE_ANALYSIS: 1
STACKHASH_ANALYSIS: 1
TIMELINE_ANALYSIS: 1
Timeline: !analyze.Start
Name: <blank>
Time: 2019-08-10T22:13:36.219Z
Diff: 2034219 mSec
Timeline: Dump.Current
Name: <blank>
Time: 2019-08-10T21:39:42.0Z
Diff: 0 mSec
Timeline: Process.Start
Name: <blank>
Time: 2019-08-10T21:36:55.0Z
Diff: 167000 mSec
Timeline: OS.Boot
Name: <blank>
Time: 2019-08-10T09:57:29.0Z
Diff: 42133000 mSec
DUMP_CLASS: 2
DUMP_QUALIFIER: 400
MODLIST_WITH_TSCHKSUM_HASH: eb94d8444e92fde6b94eaeccb6a756bdf6dfb937
MODLIST_SHA1_HASH: fdf112664369942b006d7b61d18053a36b3c2f75
NTGLOBALFLAG: 0
PROCESS_BAM_CURRENT_THROTTLED: 0
PROCESS_BAM_PREVIOUS_THROTTLED: 0
APPLICATION_VERIFIER_FLAGS: 0
PRODUCT_TYPE: 1
SUITE_MASK: 784
DUMP_FLAGS: 8000c07
DUMP_TYPE: 3
FAULTING_IP:
+0
00000000`00000000 ?? ???
EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 0000000000000000
ExceptionCode: 80000003 (Break instruction exception)
ExceptionFlags: 00000000
NumberParameters: 0
FAULTING_THREAD: 00002c40
BUGCHECK_STR: BREAKPOINT
DEFAULT_BUCKET_ID: BREAKPOINT
PROCESS_NAME: thunderbird.exe
ERROR_CODE: (NTSTATUS) 0x80000003 - {EXCEPTION} Breakpoint A breakpoint has been reached.
EXCEPTION_CODE: (HRESULT) 0x80000003 (2147483651) - One or more arguments are invalid
EXCEPTION_CODE_STR: 80000003
WATSON_BKT_PROCSTAMP: 5d1cb72c
WATSON_BKT_PROCVER: 60.8.0.7123
PROCESS_VER_PRODUCT: Thunderbird
WATSON_BKT_MODULE: unknown
WATSON_BKT_MODVER: 0.0.0.0
WATSON_BKT_MODOFFSET: 0
WATSON_BKT_MODSTAMP: bbbbbbb4
BUILD_VERSION_STRING: 18362.1.amd64fre.19h1_release.190318-1202
ANALYSIS_SESSION_HOST: DESKTOP-VLTK2PU
ANALYSIS_SESSION_TIME: 08-10-2019 18:13:36.0219
ANALYSIS_VERSION: 10.0.18914.1001 amd64fre
THREAD_ATTRIBUTES:
OS_LOCALE: ENU
PRIMARY_PROBLEM_CLASS: BREAKPOINT
PROBLEM_CLASSES:
ID: [0n321]
Type: [@APPLICATION_FAULT_STRING]
Class: Primary
Scope: DEFAULT_BUCKET_ID (Failure Bucket ID prefix)
BUCKET_ID
Name: Omit
Data: Add
String: [BREAKPOINT]
PID: [Unspecified]
TID: [Unspecified]
Frame: [0]
LAST_CONTROL_TRANSFER: from 00007ff95df950aa to 00007ff96079c164
STACK_TEXT:
000000e7`cc5febd8 00007ff9`5df950aa : 00000000`00000000 00007ff8`f70c5ef7 00000228`1a48eb60 00000228`2920d180 : ntdll!NtWriteFile+0x14
000000e7`cc5febe0 00007ff9`3a9d8cb5 : 6d6f7246`0000003f 00000000`00000000 00000228`2245d370 000000e7`cc5fec90 : KERNELBASE!WriteFile+0x7a
000000e7`cc5fec50 00007ff9`3a9cda45 : 00000228`00000000 000000e7`cc5fee60 0000d55a`f35dd14f 00000228`265e0098 : nss3!PR_MD_WAIT_CV+0x1061
000000e7`cc5fec90 00007ff8`f70c7213 : 000000e7`cc5fed48 00000228`32cf6000 00000000`00045ef4 00007ff8`f9c55578 : nss3!PR_SetFDCacheSize+0x451
000000e7`cc5fecc0 00007ff8`f7179fcc : 00000228`265e01e8 00000228`265e01e8 00000228`265e01e8 00000000`00045ef4 : xul+0x4f7213
000000e7`cc5fecf0 00007ff8`f71b6779 : 00000228`21cca2a0 000000e7`cc5fee60 00000228`0ffd72c8 00000228`00000000 : xul+0x5a9fcc
000000e7`cc5fed30 00007ff8`f731938a : 00000228`0ff230e0 00000000`00000000 00000228`0ffd72c8 00000228`0ffd72c8 : xul+0x5e6779
000000e7`cc5fed60 00007ff8`f7320137 : 00000228`1e473980 00000000`00000000 00000228`0ff61080 00000228`0ff07300 : xul+0x74938a
000000e7`cc5fef00 00007ff8`f7666e33 : 00000228`0ff07301 00000228`0ff07340 00000228`0ff61080 00007ff9`525fccbe : xul+0x750137
000000e7`cc5fef30 00007ff8`f7647ee3 : 00000228`0ff61080 000000e7`cc5ff040 00000000`00000000 00007ff9`525fbd99 : xul!soundtouch::SoundTouch::operator=+0x1a777
000000e7`cc5fef70 00007ff8`f7647bda : 00000000`00000001 00000000`00000000 00007ff8`f9c3d2d0 00007ff8`f7649ad5 : xul+0xa77ee3
000000e7`cc5fefa0 00007ff8`f898e5b3 : 0000d55a`00000000 00000228`0ffd72c0 000000e7`cc5ff579 00000228`19db25f0 : xul+0xa77bda
000000e7`cc5feff0 00007ff8`f89de06b : 00000228`0ffd72c0 00000228`1e4199a0 000000e7`cc5ff579 000000e7`cc5ff579 : xul!mozilla_dump_image+0xd48dcf
000000e7`cc5ff020 00007ff8`f954118f : 00000000`00000000 00000228`1e473960 0000d55a`f35dd57f 000000e7`cc5ff579 : xul!mozilla_dump_image+0xd98887
000000e7`cc5ff050 00007ff8`f95b9ebe : 00000228`0ffce300 000000e7`cc5ff430 00000228`0ffce300 00000228`0ffce300 : xul!workerlz4_maxCompressedSize+0x84bff
000000e7`cc5ff080 00007ff8`f95b8009 : 00000228`11617cf0 00000228`0ff31040 000000e7`cc5ff430 00000000`00000001 : xul!workerlz4_maxCompressedSize+0xfd92e
000000e7`cc5ff330 00007ff8`f95b7a5c : 00000228`0ff04030 00007ff9`525fbd00 00000000`00000080 00000228`0ff28000 : xul!workerlz4_maxCompressedSize+0xfba79
000000e7`cc5ff410 00007ff6`19071800 : 00000000`00000001 00000228`0fb6332d 00000228`0fe00000 00000000`00000024 : xul!workerlz4_maxCompressedSize+0xfb4cc
000000e7`cc5ff5a0 00007ff6`1907142a : 00000228`0ff04030 00000228`0ff04030 00000228`0fb63310 00000000`00000000 : thunderbird+0x1800
000000e7`cc5ff760 00007ff6`19071b83 : 00000000`00000001 00000228`0ff04040 00000000`00000007 00007ff9`607687d0 : thunderbird+0x142a
000000e7`cc5ff7d0 00007ff6`1909e179 : 00007ff9`5e79b590 00000000`00000000 00000000`00000002 00000000`00000000 : thunderbird+0x1b83
000000e7`cc5ff830 00007ff9`5e7c7bd4 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : thunderbird!TargetNtUnmapViewOfSection+0x4f21
000000e7`cc5ff870 00007ff9`6076ce71 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x14
000000e7`cc5ff8a0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21
STACK_COMMAND: ~0s; .ecxr ; kb
THREAD_SHA1_HASH_MOD_FUNC: 4aa0da714d2f0bf2d8eb3fa3bc784d461fa81b97
THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 29319447d3aca9c33c54a7dc3a0fa557bc16e380
THREAD_SHA1_HASH_MOD: 38278e96a506c3570608d057f7470b00f5789e5e
FOLLOWUP_IP:
nss3!PR_MD_WAIT_CV+1061
00007ff9`3a9d8cb5 85c0 test eax,eax
FAULT_INSTR_CODE: 1275c085
SYMBOL_STACK_INDEX: 2
SYMBOL_NAME: nss3!PR_MD_WAIT_CV+1061
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nss3
IMAGE_NAME: nss3.dll
DEBUG_FLR_IMAGE_TIMESTAMP: 5d1cb74b
BUCKET_ID: BREAKPOINT_nss3!PR_MD_WAIT_CV+1061
FAILURE_EXCEPTION_CODE: 80000003
FAILURE_IMAGE_NAME: nss3.dll
BUCKET_ID_IMAGE_STR: nss3.dll
FAILURE_MODULE_NAME: nss3
BUCKET_ID_MODULE_STR: nss3
FAILURE_FUNCTION_NAME: PR_MD_WAIT_CV
BUCKET_ID_FUNCTION_STR: PR_MD_WAIT_CV
BUCKET_ID_OFFSET: 1061
BUCKET_ID_MODTIMEDATESTAMP: 5d1cb74b
BUCKET_ID_MODCHECKSUM: 183ce4
BUCKET_ID_MODVER_STR: 60.8.0.7123
BUCKET_ID_PREFIX_STR: BREAKPOINT_
FAILURE_PROBLEM_CLASS: BREAKPOINT
FAILURE_SYMBOL_NAME: nss3.dll!PR_MD_WAIT_CV
FAILURE_BUCKET_ID: BREAKPOINT_80000003_nss3.dll!PR_MD_WAIT_CV
TARGET_TIME: 2019-08-10T21:39:42.000Z
OSBUILD: 18362
OSSERVICEPACK: 86
SERVICEPACK_NUMBER: 0
OS_REVISION: 0
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
OSEDITION: Windows 10 WinNt SingleUserTS Personal
USER_LCID: 0
OSBUILD_TIMESTAMP: unknown_date
BUILDDATESTAMP_STR: 190318-1202
BUILDLAB_STR: 19h1_release
BUILDOSVER_STR: 10.0.18362.1.amd64fre.19h1_release.190318-1202
ANALYSIS_SESSION_ELAPSED_TIME: bc85
ANALYSIS_SOURCE: UM
FAILURE_ID_HASH_STRING: um:breakpoint_80000003_nss3.dll!pr_md_wait_cv
FAILURE_ID_HASH: {1874e107-9a49-f0dd-fdad-da7cce5f3ae5}
Followup: MachineOwner
[0x0] ntdll!NtWaitForMultipleObjects + 0x14
[0x1] KERNELBASE!WaitForMultipleObjectsEx + 0x107
[0x2] KERNELBASE!WaitForMultipleObjects + 0xe
[0x3] xul + 0xa09749
[0x4] xul + 0x74938a
[0x5] xul + 0x750137
[0x6] xul!soundtouch::SoundTouch::operator= + 0x1a910
[0x7] xul + 0xa77ee3
[0x8] xul + 0xa77bda
[0x9] xul + 0x74d3f5
[0xa] nss3!PR_NativeCreateThread + 0x2c6
[0xb] nss3!PR_MD_WAIT_CV + 0x23c2
[0xc] ucrtbase!thread_start<unsigned int (__cdecl*)(void *),1> + 0x42
[0xd] kernel32!BaseThreadInitThunk + 0x14
[0xe] ntdll!RtlUserThreadStart + 0x21
Ilungisiwe ngu cor-el
Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 10, Windows 8, Windows 7, Windows Vista, Windows XP, OSX
If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.
Looking at the write that is supposed to be occurring at the time of the crash, quite probably Norton is the cause of the trouble, although it could also be a bad hard disk, but that is much less likely.
So you are never generating a mozilla crash report? ref: https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports