Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

When I open Thunderbird, it appears for a second, but when I hover over, the display begins disappearing and then completely disappears.

  • 3 iimpendulo
  • 1 inayo le ngxaki
  • 1 view
  • Impendulo yokugqibela ngu AgnesRM

beverly3
beverly3
more options

I installed Firefox and Thunderbird on my computer. When I double click to open it or right click to open it, either way, the display shows in the window, and then parts of the screen begin to disappear, until finally, the whole thing disappears. It seems to disappear in blocks. On hover, is when it begins to disappear. We have uninstalled and reinstalled Thunderbird multiple times. 

I have tested that the email address it works on a different computer without this issue.
I installed Firefox and Thunderbird on my computer. When I double click to open it or right click to open it, either way, the display shows in the window, and then parts of the screen begin to disappear, until finally, the whole thing disappears. It seems to disappear in blocks. On hover, is when it begins to disappear. We have uninstalled and reinstalled Thunderbird multiple times. I have tested that the email address it works on a different computer without this issue.

Isisombulu esikhethiweyo

Hi Can you try this in safe mode and see if the problem persists? First with Thunderbird in safe mode https://support.mozilla.org/en-US/kb/safe-mode-thunderbird Then if it still does that, restart the whole computer in safe mode and check again. Perhaps there is a malicious program interfering on your system. Let us know! Thanks, Agnes

Funda le mpendulo kwimeko leyo 👍 0

All Replies (3)

AgnesRM
AgnesRM
more options

Isisombululo esiKhethiweyo

Hi Can you try this in safe mode and see if the problem persists? First with Thunderbird in safe mode https://support.mozilla.org/en-US/kb/safe-mode-thunderbird Then if it still does that, restart the whole computer in safe mode and check again. Perhaps there is a malicious program interfering on your system. Let us know! Thanks, Agnes

beverly3
beverly3 Umnini wombuzo
more options

Thanks for your reply. I updated the drivers, and updated the operating system, and it worked after restart. Thanks so much!

AgnesRM
AgnesRM
more options

I am glad you have worked this out - it sounded really strange. Good work and thanks for posting your solution. Agnes