Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Cannot get my inbox - stuck on Thunderbird Mail - Local Folders screen

  • 2 iimpendulo
  • 1 inayo le ngxaki
  • 1 view
  • Impendulo yokugqibela ngu fdm2000

fdm2000
fdm2000
more options

For some reason my wife cannot access her inbox and other folders. She is stuck on a screen that opens when she tries to open her email. This screen is entitled Thunderbird Mail - Local Folders . I cannot get rid of it and none of the various selection will get me out of this screen and into her email folders and the inbox. TB is up to date with 60.3.1 running on Win 7.

TIA Frank

For some reason my wife cannot access her inbox and other folders. She is stuck on a screen that opens when she tries to open her email. This screen is entitled Thunderbird Mail - Local Folders . I cannot get rid of it and none of the various selection will get me out of this screen and into her email folders and the inbox. TB is up to date with 60.3.1 running on Win 7. TIA Frank

Isisombulu esikhethiweyo

To diagnose problems with Thunderbird, try the following:

  • Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.
Funda le mpendulo kwimeko leyo 👍 0

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Isisombululo esiKhethiweyo

To diagnose problems with Thunderbird, try the following:

  • Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.
fdm2000
fdm2000 Umnini wombuzo
more options

Many thanks Matt got it working again.

Frank