Printing does not work: I always get one or more "Printer Error: An error occurred while printing" popup alert
This is on OSX 10.12.6. I am an 'admin' user on the Mac.
This problem happens only on my own OSX login account: printing works fine from other login accounts (who are also admin-level users) on the same computer.
If I try to print a regular page I get the following results: 1) I see the "print" dialog (select the printer, single-sided or duplex, etc.). When I press "Print" I see: 2) Print Preview Error: an error occurred while printing. When I press "OK" I see: 3) Print Error: An error occurred while printing.
I tried to fix this in three ways and in the following order: (a) starting in safe mode; (b) stoping and restarting using the Refresh Firefox option; and (c) creating a brand new profile. None of these fixed the problem. I still am unable to print, and I get the result described above.
Does anyone have any other options to consider? I really don't want to lose my history, bookmarks or stored passwords!
All Replies (8)
Hi nai.maharg:
I have many computers including Windows and Mac. I have two Mac one with Mac OS X 10.11 and one with Mac OS X 10.13. both with Firefox 63.0.1. Both can print the web pages I tried printing no problem. Perhaps it's the webpages you are trying to print?
Could you please share the url of the webpages you are trying to print?
Cheers!
...Roland
Any more specific messages in the Browser Console about printing?
This could be a security or sandbox issue.
Roland Tanglao said
Hi nai.maharg: I have many computers including Windows and Mac. I have two Mac one with Mac OS X 10.11 and one with Mac OS X 10.13. both with Firefox 63.0.1. Both can print the web pages I tried printing no problem. Perhaps it's the webpages you are trying to print? Could you please share the url of the webpages you are trying to print? Cheers! ...Roland
I can't print any web pages. Every URL yields the same problem.
I should also admit this isn't a new problem: it came up a few months ago in a previous version of FF. However I have other computers as well and would print from there, and told myself I would 'fix' this problem when I had time to look at it. But now that I've had the time to look at it I found myself unable to fix it, so decided to reach out for help.
The browser console provides the following messages when I try to print: [Exception... "Component returned failure code: 0x80040154 (NS_ERROR_FACTORY_NOT_REGISTERED) [nsIPrintSettingsService.defaultPrinterName]" nsresult: "0x80040154 (NS_ERROR_FACTORY_NOT_REGISTERED)" location: "JS frame :: chrome://global/content/printUtils.js :: getDefaultPrinterName :: line 109" data: no] In Printing:Print:Done handler, got unexpected rv
2147500037. PrintingChild.jsm:358
OpenGL compositor Initialized Succesfully. Version: 2.1 INTEL-10.2.37 Vendor: Intel Inc. Renderer: Intel HD Graphics 3000 OpenGL Engine FBO Texture Target: TEXTURE_2D
Try to reset the print prefs on the about:config page.
cor-el said
Try to reset the print prefs on the about:config page.
I tried that - did not fix things. I also edited the prefs.js file to remove all the <tt> *print_* </tt> prefs - this also did not fix things.
So anyone have other ideas? It still doesn't print adn I don't really want to trash my whole profile just to fix this ....