We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Tbird locked up receiving messages. Terminated process (win7pro) restarted. All messages duplicated, can not get new messages from server

  • 1 phendula
  • 1 inayo le ngxaki
  • 1 view
  • Impendulo yokugqibela ngu Chris Ilias

B Petic
B Petic
more options

Each time try to gen new messages - dialog box appears [redacted]@att.net busy

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Each time try to gen new messages - dialog box appears [redacted]@att.net busy ''[Personal information removed by moderator. Please read [[Forum rules and guidelines]], thanks.]''

Ilungisiwe ngu Chris Ilias

Isisombulu esikhethiweyo

Hi T_Bird_51, If I understand correctly, after Thunderbird froze retrieving messages, your inbox is full of duplicate messages and you cannot retrieve messages.

First let's try something simple.

  1. Right-click on your Inbox and select Properties.
  2. Click on Repair Folder.

If the problem still occurs, we'll need some more info about your Thunderbird setup.

  1. Go to [=] > Help > Troubleshooting Information then click Copy text to Clipboard.
  2. Go to https://pastebin.mozilla.org/ and go to Edit > Paste to paste the info from your Troubleshooting Information page.
  3. In Firefox, click on the three dots to the right of the address, and select Copy Link.
  4. Open a reply to this post, and go to Edit > Paste to paste the link to your troubleshooting information.
Funda le mpendulo kwimeko leyo 👍 0

All Replies (1)

Chris Ilias
Chris Ilias
  • Moderator
more options

Isisombululo esiKhethiweyo

Hi T_Bird_51, If I understand correctly, after Thunderbird froze retrieving messages, your inbox is full of duplicate messages and you cannot retrieve messages.

First let's try something simple.

  1. Right-click on your Inbox and select Properties.
  2. Click on Repair Folder.

If the problem still occurs, we'll need some more info about your Thunderbird setup.

  1. Go to [=] > Help > Troubleshooting Information then click Copy text to Clipboard.
  2. Go to https://pastebin.mozilla.org/ and go to Edit > Paste to paste the info from your Troubleshooting Information page.
  3. In Firefox, click on the three dots to the right of the address, and select Copy Link.
  4. Open a reply to this post, and go to Edit > Paste to paste the link to your troubleshooting information.