Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Firefox crashes

  • 2 iimpendulo
  • 1 inayo le ngxaki
  • 5 views
  • Impendulo yokugqibela ngu cor-el

akpasta
akpasta
more options

Crash ID - f016f73b-c70b-4d96-97c1-21b030180619

Updated to Windows 10 at my work computer and when using Firefox, firefox regularly freezes and causes Windows explorer to crash as well. Usually firefox will stay running after freezing but windows explorer will need to restart. Happens every ten minutes or less. Our IT division is stumped.

thanks.

Crash ID - f016f73b-c70b-4d96-97c1-21b030180619 Updated to Windows 10 at my work computer and when using Firefox, firefox regularly freezes and causes Windows explorer to crash as well. Usually firefox will stay running after freezing but windows explorer will need to restart. Happens every ten minutes or less. Our IT division is stumped. thanks.

All Replies (2)

philipp
philipp
  • Moderator
more options

hi, thanks for providing a crash report id. does it make any difference when you try the following?: go to the firefox menu ≡ > options > privacy & security panel and under permissions check the setting to prevent accessibility services from accessing your browser.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can also check for issues caused by plugins.

  • set plugins to "Ask to Activate" on the about:addons page ("3-bar" menu button or Tools -> Add-ons -> Plugins)
  • plugins are not affected by Firefox Safe Mode