Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

How can I recover Thunderbird addressbook and mail archives after Win10 reinstall?

  • 2 iimpendulo
  • 2 inale ngxaki
  • 2 views
  • Impendulo yokugqibela ngu SandyRick

SandyRick
SandyRick
more options

Was using Thunderbird for our e-mail. In June 2017, a Win10 update started to cause some computer system instability problems, such that log-in was impossibe, but a re-install was recommended. So, I did the reinstall and of course many of the programs on the computer were removed, including Mozilla programs. I got Thunderbird back, but I don't have any of the archived mail folders (i.e., local folders), and the address book is gone. I can't find a back-up location that may have that stuff saved. Am I out of luck, or is there a path to recover these connections. Thx!

Was using Thunderbird for our e-mail. In June 2017, a Win10 update started to cause some computer system instability problems, such that log-in was impossibe, but a re-install was recommended. So, I did the reinstall and of course many of the programs on the computer were removed, including Mozilla programs. I got Thunderbird back, but I don't have any of the archived mail folders (i.e., local folders), and the address book is gone. I can't find a back-up location that may have that stuff saved. Am I out of luck, or is there a path to recover these connections. Thx!

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

if you have a windows.old folder on your C: drive then there is hope. If not the data was probably lost in the reinstall.

You could look for an old profile windows key + R Type %appdata% open the Thunderbird folder, then the profiles folder. is there more than one folder there?

Ilungisiwe ngu Matt

SandyRick
SandyRick Umnini wombuzo
more options

Actually, no but yes. You offered a way for me to check that there was no pre-re-install profile for Thunderbird to find. The folders that looked potentially interesting were empty. Thank you for your suggestion.