Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Ooyala player no longer playing on website after FF version 53.0.2 update

  • 1 phendula
  • 1 inayo le ngxaki
  • 1 view
  • Impendulo yokugqibela ngu mackMozilla

mackMozilla
mackMozilla
more options

Dear Sirs,

I have no issues with viewing videos on demand on this site: https://www3.nhk.or.jp/nhkworld/en/vod/. The site uses Ooyala player. However, upon updating firefox to the latest version 53.0.2 (64 bit), I could not longer view the said videos on the site. No other updates or changes has been done with other add-ons or plug-ins etc (i do manual updates).

I tried viewing the same videos on demand from the same site using another PC that still has the older version of firefox V53.0 and it works. I have latest shockwave flash 25.0 r0 installed on both PCs. The only difference is the PC with the latest FF version does not allow me to view the Videos on the said site. From this test, I believe the latest version 53.0.2 is the culprit to the issue.

Please advise.

Thank you Yours sincerely mack 09 May 2017

Dear Sirs, I have no issues with viewing videos on demand on this site: https://www3.nhk.or.jp/nhkworld/en/vod/. The site uses Ooyala player. However, upon updating firefox to the latest version 53.0.2 (64 bit), I could not longer view the said videos on the site. No other updates or changes has been done with other add-ons or plug-ins etc (i do manual updates). I tried viewing the same videos on demand from the same site using another PC that still has the older version of firefox V53.0 and it works. I have latest shockwave flash 25.0 r0 installed on both PCs. The only difference is the PC with the latest FF version does not allow me to view the Videos on the said site. From this test, I believe the latest version 53.0.2 is the culprit to the issue. Please advise. Thank you Yours sincerely mack 09 May 2017

All Replies (1)

mackMozilla
mackMozilla Umnini wombuzo
more options

This problem still persist todate with Firefox V53.0.2. A new update for shockwave flash was available today. I have updated to V25.0.0.171. However, I am still not able to view videos on the site https://www3.nhk.or.jp/nhkworld/en/vod/. I have retried by disabling all ad blockers and privacy tools.

I have no problem viewing the said videos with another PC with an older firefox browser V53.0