We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unable to import a certificate into the Authorities tab of Certificate Manager. I was able to import the certificate until I upgraded from Firefox v47 to v50

  • 1 phendula
  • 9 inale ngxaki
  • 5 views
  • Impendulo yokugqibela ngu nhulett

more options

My company has a proxy server that is inspecting the HTTPS traffic and when I try to use Firefox to browse to an external secure site I am getting an error code: SEC_ERROR_UNKNOWN_ISSUER. I have tried going into Options>Advanced>Certificates>View Certificates>Authorities and using the Import button to import the certificate from our proxy server but nothing happens. I am able to go through the Downloading Certificate gui and don't receive any error messages but the list of certificate authorities never updates. I did not have this issue when I was using Firefox v47, but when I automatically updated to version 50.1 the certificate I imported was missing from the list and it doesn't show on the list when I go through the Import button. I have tried renaming the cert8.db file and that did not resolve my issue and I tried uninstalling Firefox and reinstalling with the latest version and that didn't resolve the issue.

My company has a proxy server that is inspecting the HTTPS traffic and when I try to use Firefox to browse to an external secure site I am getting an error code: SEC_ERROR_UNKNOWN_ISSUER. I have tried going into Options>Advanced>Certificates>View Certificates>Authorities and using the Import button to import the certificate from our proxy server but nothing happens. I am able to go through the Downloading Certificate gui and don't receive any error messages but the list of certificate authorities never updates. I did not have this issue when I was using Firefox v47, but when I automatically updated to version 50.1 the certificate I imported was missing from the list and it doesn't show on the list when I go through the Import button. I have tried renaming the cert8.db file and that did not resolve my issue and I tried uninstalling Firefox and reinstalling with the latest version and that didn't resolve the issue.

All Replies (1)

more options

I also captured the following information in the Firefox logs by clicking on Control+Shift+J.

NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIX509CertDB.importCertsFromFile] certManager.js:492 addCACerts chrome://pippki/content/certManager.js:492:5 oncommand chrome://pippki/content/certManager.xul:1:1 gAdvancedPane.showCertificates chrome://browser/content/preferences/in-content/advanced.js:754:5 bound self-hosted