We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 2 iimpendulo
  • 1 inayo le ngxaki
  • 5 views
  • Impendulo yokugqibela ngu philipp

more options

Crashes on startup in normal and safe modes. Tried to refresh profile settings (no worky). Tried to create new default profile (no worky).

Crashes on startup in normal and safe modes. Tried to refresh profile settings (no worky). Tried to create new default profile (no worky).

Isisombulu esikhethiweyo

hi, unfortunately this crash is most likely caused by websense endpoint security software that is running on a device. please make sure that all its components are up-to-date. in case your computer is part of a managed enterprise environment, please get in contact with your it department about this issue again. more information is available in bug 1181091.

in a larger enterprise using the extended support release (esr) version of firefox, which receives security updates but feature updates only once every 10 months, might also be a better option compatibility-wise: https://www.mozilla.org/en-US/firefox/organizations/faq/

Funda le mpendulo kwimeko leyo 👍 0

All Replies (2)

more options

Crash ID: bp-fecc700e-a451-4a74-8152-067a72160720

more options

Isisombululo esiKhethiweyo

hi, unfortunately this crash is most likely caused by websense endpoint security software that is running on a device. please make sure that all its components are up-to-date. in case your computer is part of a managed enterprise environment, please get in contact with your it department about this issue again. more information is available in bug 1181091.

in a larger enterprise using the extended support release (esr) version of firefox, which receives security updates but feature updates only once every 10 months, might also be a better option compatibility-wise: https://www.mozilla.org/en-US/firefox/organizations/faq/