It looks like the same icon. What are their names? What function?

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. Is the problem still there?

While still in Safe Mode,

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

Thanks for your quick response FRED.

In answer to your question "It looks like the same icon. What are their names? What function?" they are the icons for two news sites that I recently bookmarked and dragged to my Bookmarks toolbar. Anytime I drag an address of some site I want on my toolbar, the icon becomes the gray circle as I showed in my pic.

Here's the my paste of about:support:

Application Basics

Name: Firefox Version: 46.0.1 Build ID: 20160502172042 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:46.0) Gecko/20100101 Firefox/46.0 Multiprocess Windows: 0/1 (Disabled) Safe Mode: true

Crash Reports for the Last 3 Days

All Crash Reports

Extensions

Name: Firefox Hello Version: 1.2.6 Enabled: true ID: [email protected]

Name: Multi-process staged rollout Version: 1.0 Enabled: true ID: [email protected]

Name: Pocket Version: 1.0 Enabled: true ID: [email protected]

Name: Clean Uninstall Version: 0.1.4.1 Enabled: false ID: jid1-gjJqQ12bh0olrR@jetpack

Name: FindBar Tweak Version: 2.1.9 Enabled: false ID: fbt@quicksaver

Name: Map With Google Version: 1.2 Enabled: false ID: jid1-loW864ytUiNY7Q@jetpack

Name: ReminderFox Version: 2.1.5.5 Enabled: false ID: {ada4b710-8346-4b82-8199-5de2b400a6ae}

Name: Sage Version: 1.5.4 Enabled: false ID: {a6ca9b3b-5e52-4f47-85d8-cca35bb57596}

Name: uBlock Origin Version: 1.7.0 Enabled: false ID: [email protected]

Name: YesScript Version: 2.1.1-signed.1-signed Enabled: false ID: [email protected]

Graphics

Adapter Description: Intel(R) HD Graphics Family Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Adapter RAM: Unknown Asynchronous Pan/Zoom: none Device ID: 0x0a16 DirectWrite Enabled: false (10.0.10586.0) Driver Date: 8-24-2015 Driver Version: 10.18.15.4279 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic (OMTC) Subsys ID: 381b17aa Supports Hardware H264 Decoding: No; Hardware video decoding disabled or blacklisted Vendor ID: 0x8086 windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences

accessibility.blockautorefresh: true accessibility.typeaheadfind: true accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 1 browser.download.folderList: 2 browser.download.importedFromSqlite: true browser.download.useDownloadDir: false browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20160502172042 browser.startup.homepage: about:home browser.startup.homepage_override.buildID: 20160502172042 browser.startup.homepage_override.mstone: 46.0.1 browser.urlbar.default.behavior: 0 browser.urlbar.suggest.searches: true browser.urlbar.userMadeSearchSuggestionsChoice: true dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 46.0.1 font.internaluseonly.changed: false gfx.crash-guard.d3d11layers.appVersion: 46.0.1 gfx.crash-guard.d3d11layers.deviceID: 0x0a16 gfx.crash-guard.d3d11layers.driverVersion: 10.18.15.4279 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 2 gfx.crash-guard.status.glcontext: 2 gfx.direct3d.last_used_feature_level_idx: 0 keyword.URL: http://www.bing.com/search?FORM=SL5MDF&PC=SL5M&q= media.autoplay.enabled: false media.gmp-eme-adobe.abi: x86-msvc-x64 media.gmp-eme-adobe.lastUpdate: 1461696435 media.gmp-eme-adobe.version: 17 media.gmp-gmpopenh264.abi: x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1460155739 media.gmp-gmpopenh264.version: 1.5.3 media.gmp-manager.buildID: 20160502172042 media.gmp-manager.lastCheck: 1462754754 media.hardware-video-decoding.failed: false network.cookie.prefsMigrated: true network.http.speculative-parallel-limit: 0 network.predictor.cleaned-up: true network.prefetch-next: false places.database.lastMaintenance: 1462284173 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.flash: 1 print.printer_Samsung_M2020_Series_(192.168.0.103).print_bgcolor: false print.printer_Samsung_M2020_Series_(192.168.0.103).print_bgimages: false print.printer_Samsung_M2020_Series_(192.168.0.103).print_duplex: -437918235 print.printer_Samsung_M2020_Series_(192.168.0.103).print_edge_bottom: 0 print.printer_Samsung_M2020_Series_(192.168.0.103).print_edge_left: 0 print.printer_Samsung_M2020_Series_(192.168.0.103).print_edge_right: 0 print.printer_Samsung_M2020_Series_(192.168.0.103).print_edge_top: 0 print.printer_Samsung_M2020_Series_(192.168.0.103).print_evenpages: true print.printer_Samsung_M2020_Series_(192.168.0.103).print_footercenter: print.printer_Samsung_M2020_Series_(192.168.0.103).print_footerleft: &PT print.printer_Samsung_M2020_Series_(192.168.0.103).print_footerright: &D print.printer_Samsung_M2020_Series_(192.168.0.103).print_headercenter: print.printer_Samsung_M2020_Series_(192.168.0.103).print_headerleft: &T print.printer_Samsung_M2020_Series_(192.168.0.103).print_headerright: &U print.printer_Samsung_M2020_Series_(192.168.0.103).print_in_color: true print.printer_Samsung_M2020_Series_(192.168.0.103).print_margin_bottom: 0.5 print.printer_Samsung_M2020_Series_(192.168.0.103).print_margin_left: 0.5 print.printer_Samsung_M2020_Series_(192.168.0.103).print_margin_right: 0.5 print.printer_Samsung_M2020_Series_(192.168.0.103).print_margin_top: 0.5 print.printer_Samsung_M2020_Series_(192.168.0.103).print_oddpages: true print.printer_Samsung_M2020_Series_(192.168.0.103).print_orientation: 0 print.printer_Samsung_M2020_Series_(192.168.0.103).print_page_delay: 50 print.printer_Samsung_M2020_Series_(192.168.0.103).print_paper_data: 1 print.printer_Samsung_M2020_Series_(192.168.0.103).print_paper_height: 279.00 print.printer_Samsung_M2020_Series_(192.168.0.103).print_paper_name: print.printer_Samsung_M2020_Series_(192.168.0.103).print_paper_size_type: 0 print.printer_Samsung_M2020_Series_(192.168.0.103).print_paper_size_unit: 1 print.printer_Samsung_M2020_Series_(192.168.0.103).print_paper_width: 215.00 print.printer_Samsung_M2020_Series_(192.168.0.103).print_resolution: 600 print.printer_Samsung_M2020_Series_(192.168.0.103).print_reversed: false print.printer_Samsung_M2020_Series_(192.168.0.103).print_scaling: 1.00 print.printer_Samsung_M2020_Series_(192.168.0.103).print_shrink_to_fit: true print.printer_Samsung_M2020_Series_(192.168.0.103).print_to_file: false print.printer_Samsung_M2020_Series_(192.168.0.103).print_unwriteable_margin_bottom: 0 print.printer_Samsung_M2020_Series_(192.168.0.103).print_unwriteable_margin_left: 0 print.printer_Samsung_M2020_Series_(192.168.0.103).print_unwriteable_margin_right: 0 print.printer_Samsung_M2020_Series_(192.168.0.103).print_unwriteable_margin_top: 0 privacy.donottrackheader.enabled: true privacy.donottrackheader.value: 1 privacy.sanitize.migrateClearSavedPwdsOnExit: true privacy.sanitize.migrateFx3Prefs: true security.tls.version.min: 0 services.sync.declinedEngines: services.sync.engine.prefs.modified: false services.sync.lastPing: 1462742410 services.sync.lastSync: Mon May 09 2016 12:07:16 GMT-0600 (Mountain Standard Time) services.sync.numClients: 1 storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1462802933 ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

Important Locked Preferences

JavaScript

Incremental GC: true

Accessibility

Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.12 Version in use: 4.12

NSS Expected minimum version: 3.22.3 Basic ECC Version in use: 3.22.3 Basic ECC

NSSSMIME Expected minimum version: 3.22.3 Basic ECC Version in use: 3.22.3 Basic ECC

NSSSSL Expected minimum version: 3.22.3 Basic ECC Version in use: 3.22.3 Basic ECC

NSSUTIL Expected minimum version: 3.22.3 Version in use: 3.22.3

Experimental Features

So these are bookmarks. Right click and check the web address.

The web addresses in right-click "Properties" are correct and exactly the same as in the original bookmark.

Did you try to click such a generic icon to see if that makes Firefox reload the favicon from the server?

That is currently the only way to reload an icon because the favicon reloader extension is no longer available.

Yes, if you mean I clicked on the grey icon and reloaded the page, and still grey icon. Just tried it with CNN, when I drag it to the toolbar, a grey icon. It seems any new site that I drag, it turns into grey icon.

Do the browser.chrome.* prefs still have their default value?

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

• http://kb.mozillazine.org/about:config

It is also possible that an extension is causing this problem and isn't working properly.

• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

cor-el, you are my new hero! You solved it. I changed the value on

browser.chrome.site_icons;true (to true from false)

Thanks for your help and the others who worked on it too.

Two days later the problem I mentioned above returned to haunt me. Did go back into about:config and made sure it was reset to true and reset it to false and reset it back to true, and rebooted computer and still the problem is there ie grey icons???

Is this only on the Bookmarks Toolbar or also on tabs and in the history?

Are you using any cleanup software like CCleaner or use security software that has such features?

In the past hour I discovered I had an extension called Favicon Picker 2 enabled. I deleted it, and now it seems that icons are showing in color again. Hopefully my saga is ended. Thanks for your kind assistance cor-el. I am not closing my support request for a day or two to see if this issue is solved.