Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

duplicate emails

  • 1 phendula
  • 1 inayo le ngxaki
  • 1 view
  • Impendulo yokugqibela ngu Zenos

tech552
tech552
more options

One of our customers, using Mozilla Thunderbird, [email protected] called in complaining about getting duplicate emails messages. Do you have a fix for this? I cannot see any duplicates in her Frontier webmail account but she claims that some of her messages have been sent back to her inbox over 100 times and she is tired of having to re-delete everything she has just deleted. Thank you for your assistance.

One of our customers, using Mozilla Thunderbird, [email protected] called in complaining about getting duplicate emails messages. Do you have a fix for this? I cannot see any duplicates in her Frontier webmail account but she claims that some of her messages have been sent back to her inbox over 100 times and she is tired of having to re-delete everything she has just deleted. Thank you for your assistance.

All Replies (1)

Zenos
Zenos
more options

The usual solution is that something interferes with the download such that Thunderbird cannot sign it off as having completed, so it attempts again at the next connection.

Possible causes:

  • improperly formatted or structured message
  • AV software

We normally advise going to the webmail site to delete it.