Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Can't read emails after downloading update to Thunderbird for Windows 10

Bonnie J Gordon
Bonnie J Gordon
more options

I was having the same problem as several others on the forum, that Thunderbird was freezing up a lot after I updated to Windows 10, so I (probably stupidly) just downloaded the Thunderbird version for Windows 10 and made it my default mail program as usual. I can see all of my various e-mail accounts in my account settings, my Address Book is there, and I can write e-mails on my Gmail account. But I can't get into the old view where my accounts were all listed on the left sidebar and when I click on "read messages" in my Gmail account, nothing happens. I've tried every view there is, I've tried to open all the folders. I've also discovered that although I can write FROM my Gmail account to my own domain account, I can't do the opposite. Also the e-mails I write can't be copied to my "Sent Mail" or "Drafts" folder. What do I need to do?

I was having the same problem as several others on the forum, that Thunderbird was freezing up a lot after I updated to Windows 10, so I (probably stupidly) just downloaded the Thunderbird version for Windows 10 and made it my default mail program as usual. I can see all of my various e-mail accounts in my account settings, my Address Book is there, and I can write e-mails on my Gmail account. But I can't get into the old view where my accounts were all listed on the left sidebar and when I click on "read messages" in my Gmail account, nothing happens. I've tried every view there is, I've tried to open all the folders. I've also discovered that although I can write FROM my Gmail account to my own domain account, I can't do the opposite. Also the e-mails I write can't be copied to my "Sent Mail" or "Drafts" folder. What do I need to do?

Isisombulu esikhethiweyo

Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

Funda le mpendulo kwimeko leyo 👍 1

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Isisombululo esiKhethiweyo

Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

Bonnie J Gordon
Bonnie J Gordon Umnini wombuzo
more options

In the end, I managed to restore Windows 10 to what it was before I downloaded the new Thunderbird. I haven't written many e-mails in Thunderbird yet, so I don't know if it will continue sticking, but if it does I will just manually update Thunderbird instead of downloading a whole new version. Does that sound like a plan?