We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 1 phendula
  • 1 inayo le ngxaki
  • 5 views
  • Impendulo yokugqibela ngu the-edmeister

more options

Hi, I installed new version of Firefox and it keeps crashing on start up and I am not able to get to safe mode as well. Submitted crash report id: bp-a1c02882-c6ec-42d1-a3ed-ad7b02150522

My OS is windows 8.1 64 bit Tried safe mode, I tried to uninstall and resinstall, reboot computer. Nothing works.

Please help

Hi, I installed new version of Firefox and it keeps crashing on start up and I am not able to get to safe mode as well. Submitted crash report id: bp-a1c02882-c6ec-42d1-a3ed-ad7b02150522 My OS is windows 8.1 64 bit Tried safe mode, I tried to uninstall and resinstall, reboot computer. Nothing works. Please help

All Replies (1)

more options

Looks like the crash was initiated by a file named sbfi32.dll.

Looks like that file is related to SpeedBit. http://www.neediremoveit.com/detections/ESET%20NOD32%20Detections/sbfi32.dll.html

If you do have SpeedBit installed, uninstall it and see if your crashes stop,