Firefox crashes
hi, i would like to bring to your attention a problem that i am having with firefox. It crashes every time i wnat to use youtube, or any other websites with videos. Even streaming is craching. I can't watch any of it. Plus, it does get very slow and and entire pages crash as well all the time. it has been like that for two days. Is it only an issue that you are having and will get fixed shortly, or is it not normal? For your information, i have checked my internet connection, and everything is well. i have also tried to surf the web on other browsers such as chrome and internet explorer and it works perfectly. I also refreshed and recovered firefox at its original settings, and it still crashes. Could you please help me, as i really don't want to give up this firefox browser which i 've been very satisfied with, until now.
Thank you very much in advance for your answer.
Regards.
Julien.
All Replies (5)
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
hi, thank you so much for your quick reply. I already did try this, but unfortunately, it didn't work either. Is there anything else i could do?
There weren't crash ID's in that page?
bp-ef6f5157-9160-4fb6-b82d-fbaf42150122 bp-79dcd2b0-a6a0-46c1-8c0f-77c932150122 bp-fbfcb626-f960-4ea1-b29f-7f7a22150122 bp-d3ee3b42-b3c3-4221-8ae5-bd7a92150122 bp-944f2095-5364-40fc-a526-5e9e02150122
Here are the 5 links you asked me to put. Also, i just saw that i had 147 crash reports just for today!
Ilungisiwe ngu cor-el
The crash report flagged these programs;
NPSWF32_16_0_0_287.dll = Adobe Flash Player
Signature hang
Process Type plugin Shockwave Flash Version:16.0.0.287
Tyler Downer has replied to a thread you're watching. Here is their reply:
Hey all, Just an update. A 0day exploit has been discovered in Flash, 16.0.0.257 and below. Adobe has released an update to 16.0.0.287 which fixes this issue. All users should update to the latest flash immediately. It isn't known how far back this hold exists, but at this time assume all versions are affected.
Having more than one version of a program may cause issues.
Flash Player v16.0.0.287
https://www.adobe.com/products/flashplayer/distribution3.html
Ilungisiwe ngu FredMcD